Moderator Assistance Requested – New Evidence Not Reviewed – 125 Units / 40 Full Cartons Missing After Amazon Freight Delivery – Case 13214485052
Dear Amazon Moderators,
We are requesting moderator assistance with an unresolved FBA inbound shipment issue.
Shipment ID: FBA15LWHXQY7
Case ID: 13214485052
Fulfillment Centre: LBA4
Carrier: Amazon Freight – Shipment 2240145301
We have repeatedly contacted Seller Support and have now submitted a complete evidence package, but the latest response on September 15, 2026 repeated the same standard reimbursement denial without addressing the new evidence.
Key facts:
- Amazon Freight records the shipment as 73 boxes / 3 UK pallets / 1,075.53 kg.
- The CMR states that the shipper counted and loaded the freight and that the driver confirmed there were no changes to the shipment details.
- Amazon Freight confirmed delivery to LBA4 on August 10, 2026.
- We also obtained written confirmation that the goods were unloaded on August 10.
- Amazon’s earlier investigation reported 169 units missing.
- Amazon’s latest investigation now reports only 125 units missing.
Therefore, 44 units previously classified as missing are no longer classified as missing, but Seller Support has not explained what happened to these 44 units or why Amazon’s receiving records changed after the previous investigation.
The remaining 125 units correspond to 40 full cartons, not random individual-unit shortages.
We have specifically asked Seller Support to investigate the receiving records and the 44-unit discrepancy, but the responses continue to repeat only that POD does not prove the exact quantity received.
We are not asking Amazon to rely solely on the POD.
We are requesting review of the complete evidence and Amazon’s own changing receiving records.
Could an Amazon moderator please help escalate Case 13214485052 to the appropriate FBA Inbound / LBA4 Receiving investigation team for a substantive review?
Thank you.
Moderator Assistance Requested – New Evidence Not Reviewed – 125 Units / 40 Full Cartons Missing After Amazon Freight Delivery – Case 13214485052
Dear Amazon Moderators,
We are requesting moderator assistance with an unresolved FBA inbound shipment issue.
Shipment ID: FBA15LWHXQY7
Case ID: 13214485052
Fulfillment Centre: LBA4
Carrier: Amazon Freight – Shipment 2240145301
We have repeatedly contacted Seller Support and have now submitted a complete evidence package, but the latest response on September 15, 2026 repeated the same standard reimbursement denial without addressing the new evidence.
Key facts:
- Amazon Freight records the shipment as 73 boxes / 3 UK pallets / 1,075.53 kg.
- The CMR states that the shipper counted and loaded the freight and that the driver confirmed there were no changes to the shipment details.
- Amazon Freight confirmed delivery to LBA4 on August 10, 2026.
- We also obtained written confirmation that the goods were unloaded on August 10.
- Amazon’s earlier investigation reported 169 units missing.
- Amazon’s latest investigation now reports only 125 units missing.
Therefore, 44 units previously classified as missing are no longer classified as missing, but Seller Support has not explained what happened to these 44 units or why Amazon’s receiving records changed after the previous investigation.
The remaining 125 units correspond to 40 full cartons, not random individual-unit shortages.
We have specifically asked Seller Support to investigate the receiving records and the 44-unit discrepancy, but the responses continue to repeat only that POD does not prove the exact quantity received.
We are not asking Amazon to rely solely on the POD.
We are requesting review of the complete evidence and Amazon’s own changing receiving records.
Could an Amazon moderator please help escalate Case 13214485052 to the appropriate FBA Inbound / LBA4 Receiving investigation team for a substantive review?
Thank you.
3 replies
Glenn_Amazon
Hi there @Seller_MIaI0CKGzNJGn,
At this time your shipment has been reviewed in full and it looks like all units were recovered per the most recent message from Seller Support in your case. If you have additional concerns on this shipment please provide your additional details and we can see what options we can offer. Thank you for your understanding.
-Glenn
Seller_LBsQN4bcx3B69
Hello, how did you manage to get this resolved through support? I'm having no luck with my support case, these just reject it without doing any form of investigation as the replies are basic and very automated. Any help you can provide would be appreciated. Cheers. Shaun
