Can Amazon Customers blackmail us - Is that allowed by amazon -
Dear All
are Amazon customers allowed to blackmail us? This particular amazon customer try to do a return first saying he had not received watch, then said the watch was defective, then blackmail us for £200 gift card, then do negative feedback, then do A-Z Claim
We had asked for the amazon feedback to be removed and amazon said they cannot remove the feedback. We even chat to amazon seller support and ask again for the amazon customer feedback to be looked at and amazon said the feedback is correct which means that the feedback is correct to ask £200 gift card and blackmailing by customer is being tolerated by amazon
What do you all think?
Amazon Feedback received:
"can i get a £200 gift card refund please as this watch does not work with ipad and i bought it i dont want another watch and dont have the means to pay you post."
Can Amazon Customers blackmail us - Is that allowed by amazon -
Dear All
are Amazon customers allowed to blackmail us? This particular amazon customer try to do a return first saying he had not received watch, then said the watch was defective, then blackmail us for £200 gift card, then do negative feedback, then do A-Z Claim
We had asked for the amazon feedback to be removed and amazon said they cannot remove the feedback. We even chat to amazon seller support and ask again for the amazon customer feedback to be looked at and amazon said the feedback is correct which means that the feedback is correct to ask £200 gift card and blackmailing by customer is being tolerated by amazon
What do you all think?
Amazon Feedback received:
"can i get a £200 gift card refund please as this watch does not work with ipad and i bought it i dont want another watch and dont have the means to pay you post."
21 replies
Seller_76AUwmqvSyRIM
Amazon allows and actively encourages customers to raise false claims. As the customer has already gone through all the tricks to get a refund, all you can do now is stick to your guns, saying "No return = No refund".
But I am pleasantly surprised that the A-to-Z hasn't already led to a refund. Very unusual.
The feedback has no chance of being removed.
The funniest experience I had was when someone wanted to return an expensive item but did not want to pay the return cost. Eventually, they said they would accept a £50 refund to keep the item as they were elderly and did not want the hassle of packing the item and returning it. Yeah, right! It never came back.
Good luck with your issue.
Seller_76AUwmqvSyRIM
Make sure you click on "report message" on all the abusive/threatening messages.
Seller_mS10UjVYuuGor
I like the way the customer has the means to buy a £200 watch (and ipad) but doesn't have the means to pay a few quid in postage. Most sensible buyers will see through that feedback as nonsense.
You certainly need to report the messages as abusive and any reply (inc to feedback) politely pointing out that both you and the customer are bound by Amazon policy of the item needing to be returned before any refund can be made.
Seller_SnNztJIII3ZP5
Take a single negative feedback in stride. As a seller, you have the opportunity to comment on the feedback to provide context or address concerns. If the majority of your sales maintain positive feedback, most customers will overlook one negative review. In terms of performance metrics, the impact is usually minimal. I've observed competitors winning the Buy Box with less than 50% positive feedback, even when I had over 90% and a nearly identical price.
Seller_6HXPDZ2n6YG3n
It seems Amazon tends to support such customers, unfortunately. We had a similar situation where a customer complained about a damaged box. We offered a £10 discount or a full refund if they returned the item. However, they demanded a 50% discount instead.
When we refused, they caused a lot of issues, threatened us with negative feedback, and ultimately left one. Despite numerous calls to Amazon support and providing proof of their blackmail and false claims in the feedback, Amazon didn’t remove it.
As third-party sellers, we have to face the reality that, in Amazon’s eyes, we don’t hold much significance.
Seller_1NCXOvFqEOzRj
Will be good to hear from any amazon moderators/support on this forum what they think about customers blackmailing amazon sellers
Seller_pvx82zrXMTSpX
Hello @Seller_1NCXOvFqEOzRj,
I am sorry to hear that this has happened to you. Unfortunately, Amazon does not care about rogue, abusive buyers. Personally I have seen blackmail, death threats and we even had a customer hire bots to negatively review and trash our business across third-party platforms such as Trustpilot and Google.
Despite gathering an abundance of evidence each time linking these issues back to the purchase made through Amazon; the defined routes to report a buyer offered no resolution or safety for us. The abuse continued (even through Amazon) until the buyer finally got bored. That being said, others have reported that they have had some success but it is very rare.
I believe Amazon falls short in fulfilling their duty of care to us selling partners. They actively encourage fraud and abuse and in all honesty I doubt it will change until there is legal or government intervention. You only have to take a look at how they treat their employees in warehouses and the resulting industrial action to see that they really don't care.
Compile the evidence of customer abuse and Amazon's lack of intervention. Report the buyer to Action Fraud UK – they are trying to scam you into sending a refund, followed by a gift card. You can then use this information to write to your MP to ask them to push forward a mandate that demands better from these monopolies that play "God" and protects businesses from illegal activity.
All the best!
Seller_tx93U2wLYO1b7
To put things into perspective about how Amazon doesn’t care and does nothing to support honest sellers, we once had an Amazon Vine reviewer, who turned out to be a director of a competitor company selling on Amazon, buy our product and post the most horrific review.
Another director from the same company also purchased from our Amazon store and did exactly the same. The Amazon Vine reviewer then went on to purchase products from his own company and gave them all 5-star reviews. And what did Amazon do about this? Absolutely nothing.
They never even said sorry when it all came out...
Seller_IQo80d99W2DzP
I would add a reply to the feedback, say it is a £14.99 watch, so other Buyers can see this Buyer is Blackmailing.
We have had lots of Blackmailers, Amazon take no notice ever. They even want it to happen, means Buyers are then happy and buy more on Amazon.
I would try to get it removed as 'Product Review' as the 'watch does not work with ipad' - as long as it does not say it does on the listing, then they were expecting too much.
If it says it should work with an ipad, then faulty items are somehow a Sellers fault if FBM, or Amazon's fault if FBA!
Feedback unlikely to be removed.
Depending on the Buyer, but I'd offer a Royal Mail collection, and then refund in full, as goodwill, say you will review depending on the outcome as the return postage should be chargeable (ignore they want £200 etc, say that you are not Amazon and have no money). Ask them to review their feedback, they can remove it (you cannot say remove and give a refund when back, and you will pay postage though). All the Blackmail and Terms are one way.
Amazon will not change I am sure unless they have competition somehow in the future. Or, the government makes them change.
Can Amazon Customers blackmail us - Is that allowed by amazon -
Dear All
are Amazon customers allowed to blackmail us? This particular amazon customer try to do a return first saying he had not received watch, then said the watch was defective, then blackmail us for £200 gift card, then do negative feedback, then do A-Z Claim
We had asked for the amazon feedback to be removed and amazon said they cannot remove the feedback. We even chat to amazon seller support and ask again for the amazon customer feedback to be looked at and amazon said the feedback is correct which means that the feedback is correct to ask £200 gift card and blackmailing by customer is being tolerated by amazon
What do you all think?
Amazon Feedback received:
"can i get a £200 gift card refund please as this watch does not work with ipad and i bought it i dont want another watch and dont have the means to pay you post."
Can Amazon Customers blackmail us - Is that allowed by amazon -
Dear All
are Amazon customers allowed to blackmail us? This particular amazon customer try to do a return first saying he had not received watch, then said the watch was defective, then blackmail us for £200 gift card, then do negative feedback, then do A-Z Claim
We had asked for the amazon feedback to be removed and amazon said they cannot remove the feedback. We even chat to amazon seller support and ask again for the amazon customer feedback to be looked at and amazon said the feedback is correct which means that the feedback is correct to ask £200 gift card and blackmailing by customer is being tolerated by amazon
What do you all think?
Amazon Feedback received:
"can i get a £200 gift card refund please as this watch does not work with ipad and i bought it i dont want another watch and dont have the means to pay you post."
Can Amazon Customers blackmail us - Is that allowed by amazon -
Dear All
are Amazon customers allowed to blackmail us? This particular amazon customer try to do a return first saying he had not received watch, then said the watch was defective, then blackmail us for £200 gift card, then do negative feedback, then do A-Z Claim
We had asked for the amazon feedback to be removed and amazon said they cannot remove the feedback. We even chat to amazon seller support and ask again for the amazon customer feedback to be looked at and amazon said the feedback is correct which means that the feedback is correct to ask £200 gift card and blackmailing by customer is being tolerated by amazon
What do you all think?
Amazon Feedback received:
"can i get a £200 gift card refund please as this watch does not work with ipad and i bought it i dont want another watch and dont have the means to pay you post."
21 replies
21 replies
Seller_76AUwmqvSyRIM
Amazon allows and actively encourages customers to raise false claims. As the customer has already gone through all the tricks to get a refund, all you can do now is stick to your guns, saying "No return = No refund".
But I am pleasantly surprised that the A-to-Z hasn't already led to a refund. Very unusual.
The feedback has no chance of being removed.
The funniest experience I had was when someone wanted to return an expensive item but did not want to pay the return cost. Eventually, they said they would accept a £50 refund to keep the item as they were elderly and did not want the hassle of packing the item and returning it. Yeah, right! It never came back.
Good luck with your issue.
Seller_76AUwmqvSyRIM
Make sure you click on "report message" on all the abusive/threatening messages.
Seller_mS10UjVYuuGor
I like the way the customer has the means to buy a £200 watch (and ipad) but doesn't have the means to pay a few quid in postage. Most sensible buyers will see through that feedback as nonsense.
You certainly need to report the messages as abusive and any reply (inc to feedback) politely pointing out that both you and the customer are bound by Amazon policy of the item needing to be returned before any refund can be made.
Seller_SnNztJIII3ZP5
Take a single negative feedback in stride. As a seller, you have the opportunity to comment on the feedback to provide context or address concerns. If the majority of your sales maintain positive feedback, most customers will overlook one negative review. In terms of performance metrics, the impact is usually minimal. I've observed competitors winning the Buy Box with less than 50% positive feedback, even when I had over 90% and a nearly identical price.
Seller_6HXPDZ2n6YG3n
It seems Amazon tends to support such customers, unfortunately. We had a similar situation where a customer complained about a damaged box. We offered a £10 discount or a full refund if they returned the item. However, they demanded a 50% discount instead.
When we refused, they caused a lot of issues, threatened us with negative feedback, and ultimately left one. Despite numerous calls to Amazon support and providing proof of their blackmail and false claims in the feedback, Amazon didn’t remove it.
As third-party sellers, we have to face the reality that, in Amazon’s eyes, we don’t hold much significance.
Seller_1NCXOvFqEOzRj
Will be good to hear from any amazon moderators/support on this forum what they think about customers blackmailing amazon sellers
Seller_pvx82zrXMTSpX
Hello @Seller_1NCXOvFqEOzRj,
I am sorry to hear that this has happened to you. Unfortunately, Amazon does not care about rogue, abusive buyers. Personally I have seen blackmail, death threats and we even had a customer hire bots to negatively review and trash our business across third-party platforms such as Trustpilot and Google.
Despite gathering an abundance of evidence each time linking these issues back to the purchase made through Amazon; the defined routes to report a buyer offered no resolution or safety for us. The abuse continued (even through Amazon) until the buyer finally got bored. That being said, others have reported that they have had some success but it is very rare.
I believe Amazon falls short in fulfilling their duty of care to us selling partners. They actively encourage fraud and abuse and in all honesty I doubt it will change until there is legal or government intervention. You only have to take a look at how they treat their employees in warehouses and the resulting industrial action to see that they really don't care.
Compile the evidence of customer abuse and Amazon's lack of intervention. Report the buyer to Action Fraud UK – they are trying to scam you into sending a refund, followed by a gift card. You can then use this information to write to your MP to ask them to push forward a mandate that demands better from these monopolies that play "God" and protects businesses from illegal activity.
All the best!
Seller_tx93U2wLYO1b7
To put things into perspective about how Amazon doesn’t care and does nothing to support honest sellers, we once had an Amazon Vine reviewer, who turned out to be a director of a competitor company selling on Amazon, buy our product and post the most horrific review.
Another director from the same company also purchased from our Amazon store and did exactly the same. The Amazon Vine reviewer then went on to purchase products from his own company and gave them all 5-star reviews. And what did Amazon do about this? Absolutely nothing.
They never even said sorry when it all came out...
Seller_IQo80d99W2DzP
I would add a reply to the feedback, say it is a £14.99 watch, so other Buyers can see this Buyer is Blackmailing.
We have had lots of Blackmailers, Amazon take no notice ever. They even want it to happen, means Buyers are then happy and buy more on Amazon.
I would try to get it removed as 'Product Review' as the 'watch does not work with ipad' - as long as it does not say it does on the listing, then they were expecting too much.
If it says it should work with an ipad, then faulty items are somehow a Sellers fault if FBM, or Amazon's fault if FBA!
Feedback unlikely to be removed.
Depending on the Buyer, but I'd offer a Royal Mail collection, and then refund in full, as goodwill, say you will review depending on the outcome as the return postage should be chargeable (ignore they want £200 etc, say that you are not Amazon and have no money). Ask them to review their feedback, they can remove it (you cannot say remove and give a refund when back, and you will pay postage though). All the Blackmail and Terms are one way.
Amazon will not change I am sure unless they have competition somehow in the future. Or, the government makes them change.
Seller_76AUwmqvSyRIM
Amazon allows and actively encourages customers to raise false claims. As the customer has already gone through all the tricks to get a refund, all you can do now is stick to your guns, saying "No return = No refund".
But I am pleasantly surprised that the A-to-Z hasn't already led to a refund. Very unusual.
The feedback has no chance of being removed.
The funniest experience I had was when someone wanted to return an expensive item but did not want to pay the return cost. Eventually, they said they would accept a £50 refund to keep the item as they were elderly and did not want the hassle of packing the item and returning it. Yeah, right! It never came back.
Good luck with your issue.
Seller_76AUwmqvSyRIM
Amazon allows and actively encourages customers to raise false claims. As the customer has already gone through all the tricks to get a refund, all you can do now is stick to your guns, saying "No return = No refund".
But I am pleasantly surprised that the A-to-Z hasn't already led to a refund. Very unusual.
The feedback has no chance of being removed.
The funniest experience I had was when someone wanted to return an expensive item but did not want to pay the return cost. Eventually, they said they would accept a £50 refund to keep the item as they were elderly and did not want the hassle of packing the item and returning it. Yeah, right! It never came back.
Good luck with your issue.
Seller_76AUwmqvSyRIM
Make sure you click on "report message" on all the abusive/threatening messages.
Seller_76AUwmqvSyRIM
Make sure you click on "report message" on all the abusive/threatening messages.
Seller_mS10UjVYuuGor
I like the way the customer has the means to buy a £200 watch (and ipad) but doesn't have the means to pay a few quid in postage. Most sensible buyers will see through that feedback as nonsense.
You certainly need to report the messages as abusive and any reply (inc to feedback) politely pointing out that both you and the customer are bound by Amazon policy of the item needing to be returned before any refund can be made.
Seller_mS10UjVYuuGor
I like the way the customer has the means to buy a £200 watch (and ipad) but doesn't have the means to pay a few quid in postage. Most sensible buyers will see through that feedback as nonsense.
You certainly need to report the messages as abusive and any reply (inc to feedback) politely pointing out that both you and the customer are bound by Amazon policy of the item needing to be returned before any refund can be made.
Seller_SnNztJIII3ZP5
Take a single negative feedback in stride. As a seller, you have the opportunity to comment on the feedback to provide context or address concerns. If the majority of your sales maintain positive feedback, most customers will overlook one negative review. In terms of performance metrics, the impact is usually minimal. I've observed competitors winning the Buy Box with less than 50% positive feedback, even when I had over 90% and a nearly identical price.
Seller_SnNztJIII3ZP5
Take a single negative feedback in stride. As a seller, you have the opportunity to comment on the feedback to provide context or address concerns. If the majority of your sales maintain positive feedback, most customers will overlook one negative review. In terms of performance metrics, the impact is usually minimal. I've observed competitors winning the Buy Box with less than 50% positive feedback, even when I had over 90% and a nearly identical price.
Seller_6HXPDZ2n6YG3n
It seems Amazon tends to support such customers, unfortunately. We had a similar situation where a customer complained about a damaged box. We offered a £10 discount or a full refund if they returned the item. However, they demanded a 50% discount instead.
When we refused, they caused a lot of issues, threatened us with negative feedback, and ultimately left one. Despite numerous calls to Amazon support and providing proof of their blackmail and false claims in the feedback, Amazon didn’t remove it.
As third-party sellers, we have to face the reality that, in Amazon’s eyes, we don’t hold much significance.
Seller_6HXPDZ2n6YG3n
It seems Amazon tends to support such customers, unfortunately. We had a similar situation where a customer complained about a damaged box. We offered a £10 discount or a full refund if they returned the item. However, they demanded a 50% discount instead.
When we refused, they caused a lot of issues, threatened us with negative feedback, and ultimately left one. Despite numerous calls to Amazon support and providing proof of their blackmail and false claims in the feedback, Amazon didn’t remove it.
As third-party sellers, we have to face the reality that, in Amazon’s eyes, we don’t hold much significance.
Seller_1NCXOvFqEOzRj
Will be good to hear from any amazon moderators/support on this forum what they think about customers blackmailing amazon sellers
Seller_1NCXOvFqEOzRj
Will be good to hear from any amazon moderators/support on this forum what they think about customers blackmailing amazon sellers
Seller_pvx82zrXMTSpX
Hello @Seller_1NCXOvFqEOzRj,
I am sorry to hear that this has happened to you. Unfortunately, Amazon does not care about rogue, abusive buyers. Personally I have seen blackmail, death threats and we even had a customer hire bots to negatively review and trash our business across third-party platforms such as Trustpilot and Google.
Despite gathering an abundance of evidence each time linking these issues back to the purchase made through Amazon; the defined routes to report a buyer offered no resolution or safety for us. The abuse continued (even through Amazon) until the buyer finally got bored. That being said, others have reported that they have had some success but it is very rare.
I believe Amazon falls short in fulfilling their duty of care to us selling partners. They actively encourage fraud and abuse and in all honesty I doubt it will change until there is legal or government intervention. You only have to take a look at how they treat their employees in warehouses and the resulting industrial action to see that they really don't care.
Compile the evidence of customer abuse and Amazon's lack of intervention. Report the buyer to Action Fraud UK – they are trying to scam you into sending a refund, followed by a gift card. You can then use this information to write to your MP to ask them to push forward a mandate that demands better from these monopolies that play "God" and protects businesses from illegal activity.
All the best!
Seller_pvx82zrXMTSpX
Hello @Seller_1NCXOvFqEOzRj,
I am sorry to hear that this has happened to you. Unfortunately, Amazon does not care about rogue, abusive buyers. Personally I have seen blackmail, death threats and we even had a customer hire bots to negatively review and trash our business across third-party platforms such as Trustpilot and Google.
Despite gathering an abundance of evidence each time linking these issues back to the purchase made through Amazon; the defined routes to report a buyer offered no resolution or safety for us. The abuse continued (even through Amazon) until the buyer finally got bored. That being said, others have reported that they have had some success but it is very rare.
I believe Amazon falls short in fulfilling their duty of care to us selling partners. They actively encourage fraud and abuse and in all honesty I doubt it will change until there is legal or government intervention. You only have to take a look at how they treat their employees in warehouses and the resulting industrial action to see that they really don't care.
Compile the evidence of customer abuse and Amazon's lack of intervention. Report the buyer to Action Fraud UK – they are trying to scam you into sending a refund, followed by a gift card. You can then use this information to write to your MP to ask them to push forward a mandate that demands better from these monopolies that play "God" and protects businesses from illegal activity.
All the best!
Seller_tx93U2wLYO1b7
To put things into perspective about how Amazon doesn’t care and does nothing to support honest sellers, we once had an Amazon Vine reviewer, who turned out to be a director of a competitor company selling on Amazon, buy our product and post the most horrific review.
Another director from the same company also purchased from our Amazon store and did exactly the same. The Amazon Vine reviewer then went on to purchase products from his own company and gave them all 5-star reviews. And what did Amazon do about this? Absolutely nothing.
They never even said sorry when it all came out...
Seller_tx93U2wLYO1b7
To put things into perspective about how Amazon doesn’t care and does nothing to support honest sellers, we once had an Amazon Vine reviewer, who turned out to be a director of a competitor company selling on Amazon, buy our product and post the most horrific review.
Another director from the same company also purchased from our Amazon store and did exactly the same. The Amazon Vine reviewer then went on to purchase products from his own company and gave them all 5-star reviews. And what did Amazon do about this? Absolutely nothing.
They never even said sorry when it all came out...
Seller_2BSBgE3FJzlK4
no return = no refund
keep it simple
Seller_IQo80d99W2DzP
I would add a reply to the feedback, say it is a £14.99 watch, so other Buyers can see this Buyer is Blackmailing.
We have had lots of Blackmailers, Amazon take no notice ever. They even want it to happen, means Buyers are then happy and buy more on Amazon.
I would try to get it removed as 'Product Review' as the 'watch does not work with ipad' - as long as it does not say it does on the listing, then they were expecting too much.
If it says it should work with an ipad, then faulty items are somehow a Sellers fault if FBM, or Amazon's fault if FBA!
Feedback unlikely to be removed.
Depending on the Buyer, but I'd offer a Royal Mail collection, and then refund in full, as goodwill, say you will review depending on the outcome as the return postage should be chargeable (ignore they want £200 etc, say that you are not Amazon and have no money). Ask them to review their feedback, they can remove it (you cannot say remove and give a refund when back, and you will pay postage though). All the Blackmail and Terms are one way.
Amazon will not change I am sure unless they have competition somehow in the future. Or, the government makes them change.
Seller_IQo80d99W2DzP
I would add a reply to the feedback, say it is a £14.99 watch, so other Buyers can see this Buyer is Blackmailing.
We have had lots of Blackmailers, Amazon take no notice ever. They even want it to happen, means Buyers are then happy and buy more on Amazon.
I would try to get it removed as 'Product Review' as the 'watch does not work with ipad' - as long as it does not say it does on the listing, then they were expecting too much.
If it says it should work with an ipad, then faulty items are somehow a Sellers fault if FBM, or Amazon's fault if FBA!
Feedback unlikely to be removed.
Depending on the Buyer, but I'd offer a Royal Mail collection, and then refund in full, as goodwill, say you will review depending on the outcome as the return postage should be chargeable (ignore they want £200 etc, say that you are not Amazon and have no money). Ask them to review their feedback, they can remove it (you cannot say remove and give a refund when back, and you will pay postage though). All the Blackmail and Terms are one way.
Amazon will not change I am sure unless they have competition somehow in the future. Or, the government makes them change.
