New features for Fulfilment by Merchant sellers
We’ve introduced new Fulfilment by Merchant (FBM) features to give you more control over your settings. These improvements can help you manage delivery dates more accurately and keep your products visible even when your business is closed.
New features for FBM settings include the following:
- Seller-set holidays: You can now set your own holidays, which are days when your business is closed while keeping your products visible to customers. Previously, you had to use vacation mode to manage time off, which made your listings temporarily undiscoverable. The system automatically adjusts delivery dates to account for your holiday schedule. Go to Shipping settings to configure your holiday dates. To learn more, go to Manage holiday settings.
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Enhanced transparency for delivery dates: To help you understand how delivery dates are calculated, we’ve added new columns to your FBM order reports. These show the handling and transit times used for each order. To learn more, go to FBM order reports.
You can also view handling time per SKU and download your handling time report on the Product-level shipping preferences dashboard. To learn more, go to Product-level shipping preferences.
New features for Fulfilment by Merchant sellers
We’ve introduced new Fulfilment by Merchant (FBM) features to give you more control over your settings. These improvements can help you manage delivery dates more accurately and keep your products visible even when your business is closed.
New features for FBM settings include the following:
- Seller-set holidays: You can now set your own holidays, which are days when your business is closed while keeping your products visible to customers. Previously, you had to use vacation mode to manage time off, which made your listings temporarily undiscoverable. The system automatically adjusts delivery dates to account for your holiday schedule. Go to Shipping settings to configure your holiday dates. To learn more, go to Manage holiday settings.
-
Enhanced transparency for delivery dates: To help you understand how delivery dates are calculated, we’ve added new columns to your FBM order reports. These show the handling and transit times used for each order. To learn more, go to FBM order reports.
You can also view handling time per SKU and download your handling time report on the Product-level shipping preferences dashboard. To learn more, go to Product-level shipping preferences.
10 replies
Seller_ZVAz3d5lZuGid
For once a beneficial change ! - to be able to set own holiday settings (just like possible on Ebay for years !!). I haven't looked at it yet, but hopefully there is space for us to say when goods WILL be sent out.
Seller_gm4dtnwkbHJUi
Hey everyone,
I’ve put my store on holiday mode but I’m trying to use the new holiday settings while I’m away. Has anyone tried this new functionality? How has it worked for you?
I’m curious to know if these new settings actually pause orders and manage inventory the way they’re supposed to, especially while I’m not able to fulfill them.
Would love to hear about your experience!
Thanks in advance!
Seller_ykcXv49vROL2Q
It might still be best to put your products on holiday, as the general public expect everything next day and at least 50% of purchasers won't bother to look at the delivery dates!! And then make false and inaccurate non/late delivery claims.
Still we will look at it as might be useful for short holiday closures.
Seller_u5y8p0buGqVos
Has anyone experienced the new holiday settings and can advise please?
Example - We are unable to ship on a Wednesday.
As standard we offer Standard and 'One & Two Day Premium' shipping.
We update to the '2 day handling' setting (to delay our shipping)
If a customer orders the One or Two Premium shipping service The 'Ship by date' is still Wednesday.
Does the new Holiday setting allow for this or do we need to remove the Premium Shipping settings?
There are odd days through the year where we are unable to ship same day, what is the best way to manage these occasions?
Seller_tVInhiZwtzfVx
I’ve added some bank holidays for 2026. It looks fine, but I can see a column called “Operation status” that can be ticked or unticked. Could you please confirm what this means?
If it’s unticked, does that mean we are not operating on that day?
If it’s ticked, does that mean we are operating even though it’s a holiday?
So far, I’ve noticed that delivery times are delayed when a holiday is added. I'll keep an eye on it.
I’ve never used the full holiday mode, to be honest—I understand that’s more for longer absences. Can someone please confirm the correct setup?
Thanks
