Hello Amazon Community Managers,

I am requesting an urgent escalation to the appropriate Amazon Payments or Disbursements team.

Amazon has withheld all disbursements from our Amazon.co.uk seller account since November 2025. The balance was £38,551.35 when our formal complaint was submitted, and proceeds from all new sales are also continuing to be placed into reserve.

Account details:

Marketplace: Amazon.co.uk

Seller ID: 710189747402

Merchant token: A1MSK4F60XBPDG

Relevant case IDs: 13044225192, 13060609162, 13111691602

Funds withheld since: November 2025

Account status: Active

Deposit bank account: Verified

Outstanding compliance requests: None visible

The account previously underwent an extended KYC review and was reinstated.

After reinstatement, Amazon Lending was incorrectly associated with our seller account even though our company had not taken the alleged loan. Amazon later investigated and corrected that error. Our deposit bank account is now successfully added and verified.

Despite this:

* The account is active and continues to generate sales.

* No compliance or verification action is outstanding.

* No reserve reason appears in Performance Notifications, Account Health or the Account Level Reserve section.

* No release date or transaction-level explanation has been provided.

* Seller Support repeatedly says the matter has been transferred to an internal or disbursement team, but no substantive response follows.

* All new seller proceeds continue to be withheld.

On 2 August 2026, we submitted a formal complaint through the Amazon Payments Services Complaints process. The portal did not issue a complaint reference and only stated that Amazon would respond through the registered email address.

Could a Community Manager please:

1. Escalate this case directly to the appropriate Amazon Payments UK or Disbursements team.

2. Confirm which internal team currently owns the matter.

3. Confirm whether any action or document remains outstanding from us.

4. Obtain a written explanation for the 100% reserve.

5. Provide a definite review and disbursement timeline.

6. Request immediate release of all undisputed funds.

This is creating severe and continuing cashflow pressure because Amazon is allowing the account to trade while withholding 100% of both historic and new proceeds.

We are ready to provide any information genuinely required, but we need a specific owner, explanation and resolution rather than another general instruction to wait or contact Seller Support.

Thank you.