We've just had our largest and most expensive shipment delivered, the type of money that if lost would give me a heart attack. So I'm a little jumpy.

The shipment was delivered at 10.30am today , we have a signed POD from Amazon saying they've received it. The shipment isn't showing delivered. It's not been long but should I be worried? Is it normal it takes a few days sometime to show delivered?

Recently, the last 3/4 weeks I have seen a lot more ( 1 or 2 a day) "refund initiated" emails from Amazon. The emails details that Amazon have refunded a given order with a refund reason of Order not received or something similar. On every occasion a quick checks clearly shows that the goods have been delivered correctly and on the due date. All orders are shipped via the SFP buy shipping process and all orders are shipped with DPD. In all cases my seller dashboard shows a status of delivered and the carrier tracking shows delivered with image and correct GPS.

What on earth is going on? Each one of these means I have to take my time checking everything getting screen shots and opening and managing a safe-t claim. So far all safe-t claims have been paid. Anyone else seeing this or can anyone offer any explanation as to why this is happening

Hello

I have 2 shipments delivered to Amazon FC in same consignment. One of them has been received while other is still not received and closed without receiving.

Even after raising a case, seller support asked for all proofs and now no response is coming from them on the case.

Shipment id: FBA15JKW31NQ not received.

Case id: 10718286792

Request a forum mod to please escalate and have it looked.

@Ezra_Amazon @Angie_Amazon @Julia_Amazon