I seem to be getting several of these recently, buyers are chasing order 3 or 4 days after postage. I give them the tracking number and check the Royal Mail website which says we will provide further details when we attempt delivery. This usually means that the postman has not scanned the package. None of these customers ask for a replacement but go straight to an A-to-Z which is immediately granted . Yet Royal Mail do not accept claims until 10 days after expected delivery dates . Why don't Amazon have this policy in place.? To get a refund from Royal Mail you have to jump through hoops and unless it is a substantial amount it is not worth the effort. Has anyone got a solution for this?