I had my virtual interview about a month ago. I answered all the agent's qquestions, and shoed all the docs he requested. He seemed happy, and said I should receive an email in about 30 min, but it could take longer. A month later, my account is still deactivated, as it has been since Dec 2023 total. About 7 months. There are lots of accounts like mine.

The first reason I can think of is Amazon drastically understaff this process, and no body there really cares, despite crying electronic crocodile tears, "we are here to help".

It could be an error,, but if so, please would you fix it asap?

It could be my account says it is in good health for Canada and the US, but not Mexico, hence it is deactivated everywhere. How could I fix that if it is the reason.

If there is anyone at Account Health on Amazon reading these message (I doubt it for most of the time, though once in Jan I did have a helpful call from John in Account Health there, no word since), would you please help me get this fixed? I am only one email away, I think.

It is not helpful that the threads on all the other messages I have put in this forum have been closed. Why? There has been no resolution.

I am ByInquisition.

So my account got deactivated on December 11 for virtual verification on Amazon US but the thing is I applied for the Italy market as I intended to sell on amazon.it marketplace but somehow I also got registered for the US marketplace and on the US marketplace I got deactivated for virtual identity verification over a video interview.

Now, as I was only using my account on the Italy marketplace, there I got a performance notification that my Italian account is deactivated because of my other account and I should first reactivate that other account (same account in the US marketplace) but it wasn't mentioned in the notification that my US account was the main culprit, so I spent about a month finding that main culprit account because I didn't even knew that I had US marketplace activated.

SO after finding this out, I went to the US marketplace and there were multiple issues there, first I resolved the charge method issue, then I resolved the deposit method issue, and at last, I found out that my account was deactivated because Amazon wanted to do a virtual identity verification in the US marketplace. So in the performance notification on my US marketplace I went to the link where I was supposed to book the interview slots and I booked 3 slots in January. But unfortunately Amazon didn't invited me for the interview on any of the slot days, so now I am stuck with a deactivated account because I can't book the interview slots again.

PLEASE HELP @Seller_4GjtS9k0cnHHv @Seller_pAPBCLhysbW5T

Help please!

My account has been deactivated and I am waiting for the date to do the virtual interview to confirm my identity. I have completed the form and given three dates for the interview as per Amazon’s instructions. But I have not received any further information about confirmed interview time. When will I receive this? Thank you