Hi Everyone,

We are reaching out to see if anyone else has experienced a similar issue and to request immediate assistance from Amazon moderators or experienced sellers.

Recently, a serious pricing glitch occurred on one our listing, reducing the price from €44.90 to €10. This error was not initiated by us and we are still investigating with Amazon how this could have happened.

We sold around 170 generating sales of only €1,688.57 instead of the expected €7,588.10 if these were sold at the correct price. This has resulted in a loss of €5,900 for our business.

To make matters worse, the listing is now out of stock during peak sales periods, adding to our losses.

We have contacted Amazon Selling Partner Support, and while they have acknowledged the issue and promised to investigate, they stated it could take 36 hours or more to proceed. Meanwhile, orders cannot be canceled.

We have requested Amazon to:

- Cancel all affected orders and restore the inventory.

- Refund the price difference for shipped orders.

- Compensate us for the opportunity costs and losses incurred.

We are shocked at the lack of safeguards in place to prevent such errors and the delay in resolving this matter. This issue has severely impacted our trust in Amazon’s platform, and we believe it’s important to alert other sellers to such risks.

If any moderators or experienced sellers have insights or advice on how to escalate this matter and ensure a timely resolution, we would greatly appreciate your help.

Thank you for your support.