Hi everyone,

I’m facing an issue with a recent violation added to my account health page. I shipped a product to Amazon FBA on May 2, 2024. On May 7, I was informed that this product now required Transparency barcodes.

Amazon has removed my listings and added a violation to my account health page because my inventory didn’t have these barcodes.

I have no intention of reinstating the affected listings but need the violation removed from my account health page. I’ve appealed to Amazon but am looking for advice or similar experiences from other sellers.

Has anyone faced this issue? How did you resolve it? Any tips on dealing with Amazon support?

Thanks in advance!

Hi

Do you need to get a professional account to do FBA? And is there any need for a professional account if you're doing FBA? n.b. I think the main reason I'm considering FBA is for Prime delivery.

If doing FBA can you change the shipping price from £3.99 for those that don't order with Prime?

Also, is it true you can't respond to customers when doing FBA?

Thanks

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.