Dear Fellow Seller,

@Kai_Amazon

I'm reaching out to see if anyone else is experiencing something similar, and to get advice on how to handle it effectively.

We’ve been facing a serious and recurring issue with unauthorized brand name changes on ASIN: B07DKZB8ZN

Timeline:

This listing was originally created and sold under our registered brand "XinPei", and we’ve been fulfilling them through FBA for 7 years without any issues. Catalogue Authorisation for our brand Smart XinPei.

Reference Number: 698253619232. Brand Name: XinPei

Two months ago, We proceeded to create a shipment to send new inventory to FBA, it shown we have to get approval from GRTLPOK, the brand name on these listings was changed to "GRTLPOK" without our authorization.

With the untiring effors, product detail page showing the correct brand (XinPei) on the frontend, but I still need get approval from GRTLPOK on the backend.

Our Concerns:

This seems like a catalog hijack or manipulation issue, possibly automated.

We’re now hesitant to send our new FBA inventory, as we're afraid we might lose control of these listings again.

We are currently locked out from managing or correcting the listing.

What We’ve Done:

Opened multiple cases with Amazon (most recently Case ID: 11963294262).

Tried using the Report a Violation tool—but even as the registered brand owner, we’re unable to report this particular issue.

Has Anyone Faced This?

Has anyone dealt with a similar issue where the brand name keeps changing despite being locked? How did you resolve it?

Any advice on how to escalate this more effectively or prevent these repeated hijack attempts would be greatly appreciated.

This issue is affecting not just our sales, but the overall security of our brand on Amazon.

Thank you in advance for any insights or help!

Kind regards,

XinPei