Moved house and major issues with Verification
Anyone else had major issues after moving house and with re-verficiation ?
Constantly getting 'Validation failed' and asking for me to verify phone number multiple times, yet number not changed, and also needing to send PIN via SMS, but unable to click on the icon Tearing my hair out here - just going round in endless circles . Submitted electricity bill showing new address, but still rejecting. Maybe need to ring Account Health ?
Moved house and major issues with Verification
Anyone else had major issues after moving house and with re-verficiation ?
Constantly getting 'Validation failed' and asking for me to verify phone number multiple times, yet number not changed, and also needing to send PIN via SMS, but unable to click on the icon Tearing my hair out here - just going round in endless circles . Submitted electricity bill showing new address, but still rejecting. Maybe need to ring Account Health ?
7 replies
Seller_d8YGbIjNqwFxn
As long as the bill matches your name and address exactly it should be okay, have you another bill or a bank statement that you can submit showing your new address?
How have you submitted the bill was it a photograph, scanned copy or a downloaded PDF. When we went through verification at the start of the year we used downloaded PDF's and they were all accepted okay.
Seller_AOYm68K1j3v3R
Augh, I'm sorry to hear this. I have also just moved home so I am dreading updating my details on Amazon. Did things get resolved?
