248 units received under wrong FNSKU – Case 13143295052
Hello Amazon Moderators,
I need help escalating Case 13143295052 concerning what appears to be an FBA receiving/reconciliation error.
Shipment FBA15M1RS5S0:
248 units of CURATICK-10 (FNSKU X002J1U6HN) were sent.
Amazon's reconciliation initially showed:
6 units received
242 units: “Different item received from shipment FBA15M0GJNJ1 as FNSKU B0GM87NKP3”
The problem is that FBA15M0GJNJ1 is a completely different earlier shipment, and B0GM87NKP3 is CURATICK-5.
Amazon's own records now show those 242 + 6 = 248 units as CURATICK-5 inventory under the earlier shipment reference.
However, that earlier shipment contained only 360 CURATICK-5 units, and its own reconciliation shows 360 expected / 362 located.
There is also an important comparison: a subsequent shipment, FBA15M380BB6, contained the same CURATICK-10 product with the same packaging and labelling method, and Amazon correctly received all 52 units as CURATICK-10.
Seller Support has suggested “mislabelling”, but this does not explain Amazon's own contradictory shipment and inventory records. Even if an isolated unit had a labelling issue, that would not establish that all 248 units were mislabelled.
I have contacted Seller Support three separate times about this issue, but despite explaining the discrepancy in detail, I have not been able to obtain an explanation or resolution.
Could an Amazon moderator please escalate Case 13143295052 for an FC-level physical inventory investigation?
I specifically need Amazon to:
- Locate and physically check the affected 248 units.
- Explain why they were attributed to a different shipment/FNSKU.
- Prevent the affected units being fulfilled as CURATICK-5 while investigated.
- Correct the inventory to CURATICK-10 where confirmed.
I have screenshots showing all of the above and will attach them to this post.
@Angie_Amazon
@Roberto_Amazon
@Arish_Amazon
@Abbie_Amazon
Thank you.
248 units received under wrong FNSKU – Case 13143295052
Hello Amazon Moderators,
I need help escalating Case 13143295052 concerning what appears to be an FBA receiving/reconciliation error.
Shipment FBA15M1RS5S0:
248 units of CURATICK-10 (FNSKU X002J1U6HN) were sent.
Amazon's reconciliation initially showed:
6 units received
242 units: “Different item received from shipment FBA15M0GJNJ1 as FNSKU B0GM87NKP3”
The problem is that FBA15M0GJNJ1 is a completely different earlier shipment, and B0GM87NKP3 is CURATICK-5.
Amazon's own records now show those 242 + 6 = 248 units as CURATICK-5 inventory under the earlier shipment reference.
However, that earlier shipment contained only 360 CURATICK-5 units, and its own reconciliation shows 360 expected / 362 located.
There is also an important comparison: a subsequent shipment, FBA15M380BB6, contained the same CURATICK-10 product with the same packaging and labelling method, and Amazon correctly received all 52 units as CURATICK-10.
Seller Support has suggested “mislabelling”, but this does not explain Amazon's own contradictory shipment and inventory records. Even if an isolated unit had a labelling issue, that would not establish that all 248 units were mislabelled.
I have contacted Seller Support three separate times about this issue, but despite explaining the discrepancy in detail, I have not been able to obtain an explanation or resolution.
Could an Amazon moderator please escalate Case 13143295052 for an FC-level physical inventory investigation?
I specifically need Amazon to:
- Locate and physically check the affected 248 units.
- Explain why they were attributed to a different shipment/FNSKU.
- Prevent the affected units being fulfilled as CURATICK-5 while investigated.
- Correct the inventory to CURATICK-10 where confirmed.
I have screenshots showing all of the above and will attach them to this post.
@Angie_Amazon
@Roberto_Amazon
@Arish_Amazon
@Abbie_Amazon
Thank you.
6 replies
Glenn_Amazon
Hi there @Seller_wL7IMeLD2TOSO,
Thank you for reaching out with your concerns with this shipment. At this time the team from your case has correctly escalated to the Fulfillment Center to review this inventory and this shipment. At this time we recommend you continue to work with the team as they appeal on your behalf. If the case closes without resolution we can attempt to escalate further. Please feel free to reach back out if the issue is not resolved. Thank you for your understanding.
-Glenn
Seller_wL7IMeLD2TOSO
UPDATE – Seller Support is not addressing the actual discrepancy
I have now received another response from Seller Support regarding Case 13143295052, but unfortunately they are answering a different question from the one being asked.
The Amazon records show a very clear sequence:
FBA15M0GJNJ1 – CURATICK-5 (B0GM87NKP3)360 units were sent on 7 July. Amazon recorded 360 units received on 16 July.
FBA15M1RS5S0 – CURATICK-10 (X002J1U6HN)We then sent 248 CURATICK-10 units. Each unit consisted of two 5-piece retail boxes sealed together in clear cellophane, with the visible manufacturer barcodes covered and Amazon FNSKU X002J1U6HN applied to the bundle.
However, on 23 July Amazon recorded 242 CURATICK-5 units as receipts against the earlier shipment FBA15M0GJNJ1, despite the 360 units from that shipment already having been received.
Amazon says these 242 units from FBA15M1RS5S0 were “mislabelled” and provided photographs of single CURATICK-5 boxes.
We therefore asked Amazon for the traceability evidence proving that the single CURATICK-5 boxes photographed actually came from FBA15M1RS5S0.
Seller Support specifically asked the FC team for this proof.
The latest response says the FC reviewed “physical units and traceability records”, but does not provide or explain any record linking those photographed single boxes to FBA15M1RS5S0.
Instead, we were given the general inventory reconciliation for X002J1U6HN (667 receipts, 10 returns, 640 shipments, etc.). That does not answer the question.
Three fundamental questions therefore remain unanswered:
1. What evidence proves that the single CURATICK-5 boxes photographed by the FC actually came from FBA15M1RS5S0?
2. If 242 units were found mislabelled in FBA15M1RS5S0, why were they recorded as receipts against the completely different earlier shipment FBA15M0GJNJ1?
3. What physically happened to the 242 CURATICK-10 bundles – two boxes sealed together in clear cellophane and labelled X002J1U6HN – that we sent to Amazon?
This is no longer simply a question about a labelling error. Amazon's own shipment, receiving and inventory records require reconciliation.
Could an Amazon moderator please help escalate Case 13143295052 to an appropriate senior FBA/FC inventory team that can investigate these specific questions rather than returning the case to the same standard Seller Support loop?
I have screenshots of the shipment contents, receiving transactions and FC responses supporting all of the above.
@Angie_Amazon
@Roberto_Amazon
@Arish_Amazon
@Abbie_Amazon
@Glenn_Amazon
Thank you.
