Dear Amazon Support Team,
I am a dedicated seller on the Amazon platform, committed to providing high-quality products and exceptional service to our customers. We strive to ensure that every customer has a positive shopping experience with us. However, recently, we have encountered an unforeseen and uncontrollable challenge due to the Canada Post strike, which has adversely affected our business and customer feedback.
Specifically, the Canada Post strike has resulted in significant delays in the delivery of multiple packages. Although we promptly explained the situation to affected customers and provided as much assistance as possible, we still received negative feedback for two orders (Case ID: 17032639591 and Case ID: 17002711961). These negative reviews primarily reflect delivery delays rather than issues with our product quality or service attitude. We understand that such negative evaluations caused by external force majeure factors not only impact our product evaluation system unfairly but also seriously damage our brand reputation and product strength.
Considering the above special circumstances, we kindly request the Amazon support team to understand and support us by re-evaluating the feedback comments in the following two cases:
Case ID: 17032639591
Case ID: 17002711961
We respectfully request Amazon to consider removing the negative feedback caused by the force majeure factor of the Canada Post strike, based on the actual situation. We believe that with your help, we can more accurately reflect our true service level and maintain a fair and impartial evaluation environment on the Amazon platform.
We understand that Amazon is committed to maintaining good relationships between sellers and buyers and ensuring the healthy development of the platform. Therefore, we sincerely hope you can understand our situation and promptly assist us in addressing this issue. We look forward to and appreciate your positive response, believing that with your help, we can jointly maintain a fairer and more transparent market environment.
Thank you again for your valuable time and support! @Seller_l3eCP9f1PtJXC@Seller_l7Jtck9jxnEA0@Seller_1KYLYkgAlu4xX@Seller_ovM5p622oIbGp@Seller_F4AbbFj6ovBk3@Seller_8hQgfj6OVZYse
Best regards,
