Weight Limit on Boxes - Help please!
Hi there,
I’ve shipped a few boxes which weight more than 15kg (approx 22 kg each) and only now realised tat Amazon have put in place a max weight limit of 15kg. on items.
Each box that has been shipped however, only contains individual items weight no more than 200g.
On further reading, I understand that the restriction applies only to items that require 2 people to pick, pack and ship. So in my case, am I safe or should I expect a return of these boxes?
Asking as I have a few more boxes that are ready to be shipped, so if now allowed, I need to cancel and rework these.
Thanks,
44 replies
Seller_esvgLzKXw2YAl
It’s a max weight of 15kg per shipment box, not per item.
As far as I’m aware, this still hasn’t been lifted. So you may find your shipment stuck.
At this point in time, there really isn’t an awful lot that you can do about it.
Just hope, that it will go through ok.
If your planning on sending more in, then definitely repack them, so the max box weight it less than 15kg.
Seller_NoLYurmb006tq
Hi you can send over 15kg again but it may be delayed if a two man lift is required, if there is a fulfilment center which cant take it you would have received a notification when creating shipment and it would have prevented you from booking so worst case it may sit a little longer than normal.
Seller_WDhdcjDfu6Z4g
A raised a call today, this is the response…
Hello from Amazon Selling Partner Support,
I understand that your concern is regarding that you want to know about sending products to Amazon warehouse which are weight over 15kg
In this regard, I would like to inform you that we are temporarily limiting receiving, restocking, and shipping for products that require two people to pick, pack, or ship. This applies to parcels and individual products weighing more than 15kg.
On the other hand When you create a new shipment for your product, the shipment creation tool will advise you if there is a fulfilment centre capable of handling items weight over 15 kg"
If shipment creation allows you to create a shipment consists 10 items, where the total weight is 16KG then you will b able to send shipment otherwise it will not allows you becise it did not find that there is a fulfilment centre capable of handling items weight over 15 kg"
Please let us know how we did.
Were you satisfied with the support provided?
Seller_cedsnRIkO32W2
When did this change come in? I’m still sending in shipments at 30kg max no problem?
My last shipment was sent in on 18th June and is in receiving now. No issue. All of my boxes were between 25kg and 30kg
Just tested it right now and seems there’s no issue setting up a shipment for 30kg parcel… See below:
Seller_EKILpMtzYtU46
Yep I have sent parcels circa 25/29kg (books) over the last few days the last one being sent on the 22nd at 29kg and its receiving now.
Seller_JHdYYHAeKWpb1
That’s bit of a chick on their part, try lifting their Pantry boxes when the minimum Tracked 24/48 Royal Mail weight is 30KG… Have you tried calling RoyaMail business unless you are an FBA?
Seller_BS5lg2keRs2QO
A couple of people have now mentioned sending in 30kg. I was under the impression the max weight for FBA was 23kg (unless the item itself weighs more). Have I gotten that wrong?
Seller_mbIkluVdnTyII
Thanks for your input guys. I’ve held off sending anymore shipments, just in case. Hoping that the 25 boxes I’ve already sent will be accepted!
Seller_GWLlJ1uW0zwxM
I’ve sent numerous boxes 20-30kg to various centres and had no issues, apart from slight delay receiving which I believe is across the board at the moment.
Seller_Rkf2znCXtSZpI
If possible reduce the number of items in a box such that the total weight is under 15Kg. It is likely this will save you money on shipping (on a per item basis). Though you need to weigh it up against time involved.
Pun intended.
