Amazon ODR Appeal Help

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_QBYDtMunXcNNa

Amazon ODR Appeal Help

Hi,

We are sending on time, no issues, we have lost out on couple of orders where Amazon found against, we have lost out financially and have a defect.

We just want to be de-scored at least, but Amazon keep denying it, item delivered and tracking shows this too.

202-0477924-2005101

205-3288571-0257931

204-7313558-2049135

Any help will be greatly appreciated, thanks in advance,

@Sarah_Amzn @Roberto_Amazon@Julia_Amazon@Winston_Amazon

20 views
4 replies
Tags:Account Health
00
Reply
4 replies
user profile
Seller_QBYDtMunXcNNa

@Sarah_Amzn @Roberto_Amazon @Julia_Amazon @Winston_Amazon

Any update?

00
user profile
Sarah_Amzn

Hello @Seller_QBYDtMunXcNNa,

This is Sarah with Amazon.

Can you please provide more information regarding these AtoZ claims? Were the claims granted to the buyer?

Did you use Buy Shipping Services for these orders?

"A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

Best regards,

Sarah.

00
Follow this discussion to be notified of new activity