Amazon ODR Appeal Help
Hi,
We are sending on time, no issues, we have lost out on couple of orders where Amazon found against, we have lost out financially and have a defect.
We just want to be de-scored at least, but Amazon keep denying it, item delivered and tracking shows this too.
202-0477924-2005101
205-3288571-0257931
204-7313558-2049135
Any help will be greatly appreciated, thanks in advance,
@Sarah_Amzn @Roberto_Amazon@Julia_Amazon@Winston_Amazon
4 replies
Seller_QBYDtMunXcNNa
@Sarah_Amzn @Roberto_Amazon @Julia_Amazon @Winston_Amazon
Any update?
Sarah_Amzn
Hello @Seller_QBYDtMunXcNNa,
This is Sarah with Amazon.
Can you please provide more information regarding these AtoZ claims? Were the claims granted to the buyer?
Did you use Buy Shipping Services for these orders?
"A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."
Best regards,
Sarah.