IOSS# ignored by courier
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Seller_B6IJaiSgBkYM6

IOSS# ignored by courier

Some couriers ignore the ioss# which we put on the package and on a form in the pouch. My customers have been charged again for VAT. How do I avoid this? Is there a full proof way where the courier is aware VAT is paid?

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Seller_FQHkqHJI5SqTh

Are you just writing the IOSS number on the package? That is not how it's meant to be supplied.

It should be electronically embedded in the Customs information. Royal Mail and all the major couriers have a facility for this when you purchase/book the shipping.

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