Brand application - 'abusive content'

Hi,

I have a seller and KDP account and sell nothing but my own 2 books, both as Kindle and paperback, either my own copies as a marketplace seller or through KDP, depending on my stock.

The books are a lightly satirical take on the ownership of ponies, so about as fluffy as could be really. On top of this, both have been bestsellers in various Amazon categories in several countries.

The description I’m allowed to add on my listings pages is woeful, and with the second book it’s never even allowed me to add paragraph breaks or bold text. I tried around 30 support attempts but all ended in ‘we fixed it this time’ but they never did.

So, I thought I’d try the more thorough (and expensive) option to register as a brand so that I could build my own A+ Content pages.

This required a trademark, so I’ve gone through the whole process for several months of successfully registering that (for a few hundred quid) and then applied to Amazon for a brand account.

This was refused on the basis of ‘abusive conduct’ exhibited somehow by my account. Obviously I’m at an utter loss to understand what on earth they’re talking about, and they provided no details whatsoever. All I’ve done is sell some funny books and have never had anything other than a 5* feedback review.

I appealed of course, and have at last had the result, which is a definitive and final ‘NO’ because of all the ‘abusive conduct’. Again, no detail, no explanation and no recourse to even respond. My only suggested action was to come to the forums or read the FAQs.

Now, ignoring the utter ludicrousness of what is clearly a very broken (and pretty sick!) automated system, does anyone have any advice? What am I supposed to do? As usual, I feel utterly helpless and frustrated.

Any help greatly appreciated.