Shipping settings
Once again Christmas is upon us and once again Amazon are extending our estimated delivery from the simply frustratingly wrong, to the simply annoyingly ridiculous.
How hard can it be? Not very according to at least two other sites who correctly display our accurate delivery estimates.
We set our handling time to '1' (it can't be 0 even though we dispatch same day for orders received by 2pm) and our delivery time to 2-3 days.
Yet my products delivery estimate this morning Tuesday 9th is showing delivery 16th-17th. Why? 1 day handling means ship tomorrow 10th and 3 days delivery would be 13th (Saturday). Actually we would ship today and the customer will get the product on 12th (Thursday).
Now we don't use SSA and all that other stuff for a good reason. We only ship Monday - Thursday, and we extend our handling time from 1 day to 2 days each Friday to push our dispatch date (and delivery estimates) past the weekend.
But my question is - Why have handling time that cannot be zero even when you ship the same day. And why have a delivery estimate of 2-3 days if the Amazon system simply disregards it and decides it is 6-7 days.
Does anyone else only operate Monday - Thursday have a way around this?
Shipping settings
Once again Christmas is upon us and once again Amazon are extending our estimated delivery from the simply frustratingly wrong, to the simply annoyingly ridiculous.
How hard can it be? Not very according to at least two other sites who correctly display our accurate delivery estimates.
We set our handling time to '1' (it can't be 0 even though we dispatch same day for orders received by 2pm) and our delivery time to 2-3 days.
Yet my products delivery estimate this morning Tuesday 9th is showing delivery 16th-17th. Why? 1 day handling means ship tomorrow 10th and 3 days delivery would be 13th (Saturday). Actually we would ship today and the customer will get the product on 12th (Thursday).
Now we don't use SSA and all that other stuff for a good reason. We only ship Monday - Thursday, and we extend our handling time from 1 day to 2 days each Friday to push our dispatch date (and delivery estimates) past the weekend.
But my question is - Why have handling time that cannot be zero even when you ship the same day. And why have a delivery estimate of 2-3 days if the Amazon system simply disregards it and decides it is 6-7 days.
Does anyone else only operate Monday - Thursday have a way around this?
3 replies
Seller_dtDzb0clEI627
Sounds like a 'delivery promise extension' which can be anywhere between 1-10 days depending on external circumstances and also if your OTDR is below 95%
Seller_hOZNPw7G8FIjl
Actually I am rather glad they have.
I had an order placed on Thurs 4th Dec, I posted it same day using RM Tracked 48. Royal Mail have just emailed me to say they are due to deliver it tomorrow - a week later. And it's not going to the Outer Hebrides, only 100 miles from me.
Luckily Amazon's estimated earliest delivery for that order was 11/12 and lasted delivery 13/12 so I won't get a black mark
