Dear Amazon Seller Support,

I am writing to request assistance with my deactivated pizza cutter listing.

Issue: I listed a pizza cutter for sale on Amazon.

Shortly after listing, I received a performance notification requiring me to change the "customer_restriction_type" attribute to "Uk_18_Knife."

I successfully updated the attribute through a flat file after considerable effort.

Despite the attribute update, my listing remains inactive.

Actions Taken: I contacted Seller Support and they confirmed the attribute update on their end.

I appealed the listing deactivation through Account Health, but received a generic response to update the attribute, which has already been done.

Request: I kindly request your assistance in resolving this issue. Since the attribute update is confirmed, please advise on the next steps to reinstate my pizza cutter listing.

Hilarious - NOT!

Amazon decided to suspend a product (rather than contact me first), and send the following:

This product has been identified as an alcoholic product which requires the “customer_restriction_type” attribute to be populated with “uk_18_alcohol”. All alcoholic products must be permitted by Amazon policy and flagged, categorized and described appropriately.

No issue with providing data - BUT - the attribute does not exist, and when i pointed this out, i get a generic reply, that loops me back to square one! Has anybody else jumped (successfully) through this invisible hoop?

Thanks...

Hello Amazon Seller Support,

Could you please assist with the following:

How can we locate and apply the customer_restriction_type attribute when listing vape/e-cigarette products?

In which category or product type is this attribute available so we can correctly use ecig_18_uk?

What is the correct category for listing vape products to ensure full compliance with Amazon UK’s policies and requirements?

We are committed to following all age-restriction and listing guidelines and want to ensure everything is set up properly.