Italy VAT Registration - Amazon Are Not Helpful At All !!!!!!
So I wanted to ask has anyone else had one of these notifications recently from Amazon demanding an Italian VAT number.
We sold into Italy prior to Brexit and had VAT numbers in six countries. But following Brexit the cost of doing business into the EU was crazy, parcel prices went through the roof and Amazons policies on returns expecting us to pay 10 euros for a customer choosing to return an 8 euro item ? was absurd.
So we shuttered it. Didnt send any stock and put the account on Holiday for 2 years.
We were told, you cant close the EU marketplaces without closing the UK, so they had to stay on Holiday forever.
We held a VAT number until October 2025 and once we were sure there was absolutely no way at all we could have any VAT activities in Italy, no returns, anything we had it ended.
Roll on last week, Amazon have demanded a VAT number for Italy.
I have sent them the stock reports proving no stock in italy.
I have sent them the orders for the past year proving not one sale.
They dont care, they just demand a VAT number, it feels like a huge over reach, they wont tell us what has triggered this, what the reason is its needed for or anything.
All you get is ! you need a VAT number.
So there you are, pay up and get a VAT number for a country you have not sold too for two years or else ......, has anyone else experienced this ?
I would not mind if they said oh yes X caused it. But once again it feels like a machine has decided its needed and thats it
Frustrating isnt the half of it. I have tried asking seller support but as usual they are No Support at all
Italy VAT Registration - Amazon Are Not Helpful At All !!!!!!
So I wanted to ask has anyone else had one of these notifications recently from Amazon demanding an Italian VAT number.
We sold into Italy prior to Brexit and had VAT numbers in six countries. But following Brexit the cost of doing business into the EU was crazy, parcel prices went through the roof and Amazons policies on returns expecting us to pay 10 euros for a customer choosing to return an 8 euro item ? was absurd.
So we shuttered it. Didnt send any stock and put the account on Holiday for 2 years.
We were told, you cant close the EU marketplaces without closing the UK, so they had to stay on Holiday forever.
We held a VAT number until October 2025 and once we were sure there was absolutely no way at all we could have any VAT activities in Italy, no returns, anything we had it ended.
Roll on last week, Amazon have demanded a VAT number for Italy.
I have sent them the stock reports proving no stock in italy.
I have sent them the orders for the past year proving not one sale.
They dont care, they just demand a VAT number, it feels like a huge over reach, they wont tell us what has triggered this, what the reason is its needed for or anything.
All you get is ! you need a VAT number.
So there you are, pay up and get a VAT number for a country you have not sold too for two years or else ......, has anyone else experienced this ?
I would not mind if they said oh yes X caused it. But once again it feels like a machine has decided its needed and thats it
Frustrating isnt the half of it. I have tried asking seller support but as usual they are No Support at all
5 replies
Seller_k2X0L9mVRT0pW
Almost certainly a return (even after all this time) has made it into your Italian account - thus triggering the Vat requirement. Check it out.
Remy_Amazon
Hi @Seller_sg54Fq7GfBZzn,
I understand that receiving this request after two years of inactivity in Italy has been frustrating. I want to help provide some clarity on why this may be happening and how you can move forward.
I have sent them the stock reports proving no stock in italy.
I have sent them the orders for the past year proving not one sale.
They dont care, they just demand a VAT number, it feels like a huge over reach, they wont tell us what has triggered this, what the reason is its needed for or anything.
Without direct visibility into your account, I can share that VAT registration requests can be triggered by a number of factors, such as sales activity or stored inventory.
Our European VAT Registration Requirements help page outlines the specific circumstances that can prompt these requests and the documentation needed to address them.
Since you believe you should be exempt, you can formally dispute this within the VAT portal by selecting the hyperlink associated with the following option:
"If you would like to request an extension or you disagree with Amazon's decision, submit the required documents."
Review each option carefully before selecting. To support your dispute, consider including:
- Official letters from tax authorities confirming no VAT obligation
- Annual turnover statements reflecting no Italian sales activity
- Certificates confirming your current VAT status
If you have opened a support case, please feel free to share the case number on your thread so I can work with the appropriate team on your behalf.
Please let us know how we can help you from this point forward. The forums community and I are here to support you.
Thank you,
Remy
