Regarding the account being suspended by Amazon under Article 3 of the "Amazon Services European Business Solution Agreement" and the policy for investigating inappropriate inventory, what should I do?
I launched a product in May 2025 - July 2025. It has been nearly ten months since then, but on May 9, 2026, I received an email from Amazon stating that my account had been suspended. I promptly checked the content and found out that it was due to Article 3 of the "Amazon Services European Business Solution Agreement" and the Inappropriate Inventory Investigation Policy. However, during the two months of its listing, I did not receive any complaints or customer after-sales issues. At that time, the account was suspended because of a supply chain change. Later, I promptly contacted the supply chain to reissue an invoice as per Amazon's requirements, but they asked for a brand authorization letter. Since our sales method is brand manufacturer → certified distributor/ large enterprise → us → Amazon customers, we couldn't directly contact the brand manufacturer. During the sales process, my account rating was always in a healthy state, and I actively restored customer refunds and after-sales issues. After I reported this situation to Amazon, they informed me, "Your account and any documents you submitted will be evaluated through our internal review process. Please note that currently we cannot share the specific details of this enforcement measure." Currently, my funds cannot be reflected, the account has been suspended, and I have no income source at present. My family had a big argument with me because of this matter. So, what should I do now? Who can tell me how to handle it?
Regarding the account being suspended by Amazon under Article 3 of the "Amazon Services European Business Solution Agreement" and the policy for investigating inappropriate inventory, what should I do?
I launched a product in May 2025 - July 2025. It has been nearly ten months since then, but on May 9, 2026, I received an email from Amazon stating that my account had been suspended. I promptly checked the content and found out that it was due to Article 3 of the "Amazon Services European Business Solution Agreement" and the Inappropriate Inventory Investigation Policy. However, during the two months of its listing, I did not receive any complaints or customer after-sales issues. At that time, the account was suspended because of a supply chain change. Later, I promptly contacted the supply chain to reissue an invoice as per Amazon's requirements, but they asked for a brand authorization letter. Since our sales method is brand manufacturer → certified distributor/ large enterprise → us → Amazon customers, we couldn't directly contact the brand manufacturer. During the sales process, my account rating was always in a healthy state, and I actively restored customer refunds and after-sales issues. After I reported this situation to Amazon, they informed me, "Your account and any documents you submitted will be evaluated through our internal review process. Please note that currently we cannot share the specific details of this enforcement measure." Currently, my funds cannot be reflected, the account has been suspended, and I have no income source at present. My family had a big argument with me because of this matter. So, what should I do now? Who can tell me how to handle it?
2 replies
Seller_hOZNPw7G8FIjl
Duplicate thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ef3954d2-bc92-4af9-bea2-ce6f5875805e
You only need to post once.
Seller_KlbXZHzQGSDZv
"Since our sales method is brand manufacturer → certified distributor/ large enterprise → us → Amazon customers,"
Is that your way of saying you bought from a retialer in which case you are in difficulty as your invoices will not be recognised by Amazon and therefore your goods will be "Considered" counterfeit in Amazons eyes.
How many of the items do you have? And are they in Amazon for FBA or were you dealing with them as FBM?
If FBM
Sell them off elsewhere and get your investment back.
If FBA
Your possibly in the do-do as you cannot prove the items are legit by invoice and likelyhood is Amazon will get to the point of destroying the stock
As far as Amazon is concered you are going to have to say what you will do in future to try to get the account reinstated along the lines of buy from a certified wholesaler apologize for selling from a retailer and hope they forgive you and reinstate the account
