FBA Shipment accepted then products diposed of without evidence of Damage

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_eJBlkRdu3ETFa

FBA Shipment accepted then products diposed of without evidence of Damage

I sent some proucts into FBA as DG and used UPS as non partnered carrier.

The parcel was accepted by Amazon and all contents marked as received. Then 22 out of 24 500gram tubs of Balm have been changed to Damaged by Carrier and then disposed of.

Amazon will not make any reimbursment as I used UPS as non partnered carrier. I am told to claim from the carrier directly.

However Amazon cannot or willnot supply any pictures prooving the goods were damaged so there is no way to claim.

Amazon should either provide the evidence or pay the reimbursement as the error is thiers???

Comments or suggestions please.

11 views
2 replies
Tags:Fulfilment Centre
00
Reply
0 replies
user profile
Seller_RlZVPg3d6ZUGP

Did you prep them all according to the fba guidelines?

10
user profile
Spencer_Amazon

Hello @Seller_eJBlkRdu3ETFa

There is a case I found, 10995723182 which was answered yesterday. The ream is investigating your case.

Regards, Spencer

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_SGD2tDw5HtrAo
user profile
Seller_o8kPGoLlggPEg
user profile
Seller_SGD2tDw5HtrAo
replied