Almost half my catalog search suppressed no help from customer service
Hello
82 items in my catalog are search suppressed. I have been trying for two years now to get this fixed and the suppression’s just seem to increase. Over the course of the last two years I will spend a bunch of time going back and forth with customer service and it never gets fixed and I give up. This time I have days into dealing with customer service. They often describe fixes that require navigation through buttons they suggest to push but the buttons don’t exist. The latest was they told me to get a telephone call back to put in my country and my phone number and push the button that says call me now. The "call me now"button did not exist. Yesterday I got a mail from customer service saying that that call back service is not working. My last mail from customer service asked me to give info on the ASINs that are affected so I just went through the catalog and copied all 82 of the ASIN numbers for them. It would appear that they don’t have access to my inventory to see the suppressed items themselves.
There are no error messages, I’ve tried deleting a product and putting it back in, this still doesn’t work. Has anybody else had a similar problem and how do I fix it because I do not believe customer service is capable of helping me. I also have a US Amazon account and had six items suppressed and dealt with customer service and we fixed it and I have perfect inventory health on the US account now. Drop me a note if you have any suggestions.
Thanks
Todd
0 replies
Seller_77IcbQKVGdZo0
What reason are given for the products being suppressed. If you go to Fix My Products on the link below it should give you the reasons why they are suppressed.
https://sellercentral-europe.amazon.com/fixyourproducts
Sellers will then be able to help you as they can tell you possible ways to fix them