What constitutes a profanity on Amazon?
Hi,
I received a seller review recently that contains the phrase ‘bloody useless’!
I thought that this would be removed by Amazon as it says in their review guidelines that they can’t contain profanity. I’d have thought bloody would be seen as a profanity. I’d certainly tell my children off for saying it and wouldn’t use the word in communication with a customer i.e. Why didn’t you just contact me for a bloody replacement instead of leaving a review!
Anyway, I emailed amazon about the word and they’ve let the review stand. I’m quite surprised about this.
Is it worth me pursuing it?
Thanks,
Damian
17 replies
Seller_oupjOtNRJYYP5
Hardly a profanity in this day and age sadly.
Seller_EHYOwAkoZV3Hb
Was it a product review in feedback or was it to do with your service?
If a product review, it should be removed, no questions asked, profanity or not.
Seller_n3kq7gcIclCDM
It was definitely a product review not a seller feedback. I was surprised actually. I know bloody isn’t the worst swear word out there but it’s not a word I would want my young kids to become familiar with.
The response from Amazon Communities says that they have read my review and it doesn’t breach their review guidleines. Their review guidelines state…
“Don’t post content that is libelous, defamatory, harassing, threatening, inflammatory, obscene, pornographic, or lewd. For example, don’t use obscenities or profanity, and…”
So the only conclusion is that they don’t think that ‘bloody useless’ constitutes a profanity.
Where can I go from here?
Seller_n3kq7gcIclCDM
Don’t you mean if it was seller feedback it should be removed no questions asked?
Seller_2BrPSydGy6oyq
Product: My Bloody Valentine (DVD)
Product Review: Bloody Awful
It’s a real product, but review is made up, if the word ‘bloody’ is offensive and should be removed, then should it not also be offensive in the title?
Seller_n3kq7gcIclCDM
Sorry - duplicate
Edited by: Dealtech Limited on Feb 5, 2018 12:52 AM
Seller_2BrPSydGy6oyq
Ok, take your point, but if you change the DVD to a book titled;
Bloody Awful (Mass Market Paperback)
and add the same review, it could be a 1star, or 5star review as Bloody Awful?
The book is sold by Amazon.
Seller_wVfeptySMYZnH
A cheesy, bloody steak please…Not too watery 
Seller_f5cnodyVjLD4S
How the bloody hell should I know!! lol
Having said that it’s quite clear that on the forum it is definitely permitted when you see the amount of times it has been used here!
I would also take a screenshot of this thread, so if it does disappear (due to profanity) you have grounds to appeal concerning the review you received.
Seller_8f1IPTDlAyi0l
I had one today that said my item was ‘dog crap’ and then started to mention the service. I had to circle Amazon’s policy and send it off to them in bold red to get it removed…
