Reactivate your account
Hello,
Currently trying to Reactivate my account it was de-activated to provide more information which i then provided, but they then wanted to do a video call to provide information which i was fine with. The link did not work which i then told them and then they forwarded me onto the account health team and then they told me that i was in the incorrect area and forwarded me back to the Seller Performance Team any help with this issue been going back and forth getting nowhere for past day seems as though they are not real people dealing with the issue.
Thanks
5 replies
Seller_PI3tKpDWSJtfa
dear sir i want to reactive my account i am ready to provided information identity documents and other but please solve me problem
Seller_6Ljc8DY8du2MR
We have received your submission but do not have enough information to reactivate your account at this time.
How do I reactivate my account?
To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure.
During the video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.
What happens if I do not complete the identity verification?
If you do not complete your identity verification or fail to show our associate the original document during the video call, your account may remain deactivated.
How to complete the identity verification through a video call
- Go to Seller Central using the following link and sign in to your account when prompted:
https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US - If you signed in on a new device or have removed your cookies, you will be redirected to the “Select a Merchant and Marketplace” page. On this page, select “United States” from the “Select an Account” drop-down menu. Make sure to select this option regardless of the Amazon store.
- Click “Select Account.”
- On the “Identity Verification” page, follow the on-screen instructions to complete the verification process.
How to prepare for the video call
- Prepare the original copy of the identity document that you submitted for registration on Amazon, and have it available before the video call starts.
- Make sure that you are joining the video call from a device that has the following features:
– A front-facing camera
– A stable and reliable internet connection
– Safari browser or Google Chrome browser, depending on your device’s operating system - Enable your camera and microphone when the browser requests your permission.
Recording notice
The video call may be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.
You are not allowed to take photos of the associate or record the video call.
We’re here to help
If you have any questions, you can contact Selling Partner Support:
https://sellercentral.amazon.co.uk/cu/contact-us
this is the response I receive. I can’t access the link as US does not come up as an option on marketplace only the UK and I can’t find the identity verification page to get a video call
Above message is the response I get but the link doesn’t work for me whenever I select UK Amazon it says error link not found
Winston_Amazon
Hello I have moved the thread to the Account Health Category, for better assist, that said, please feel free to keep posting!
Seller_RyBiR05Djvp7V
Hello @Bargain-Bounty,
This is Amelia from Amazon to assist you.
Based on the post above, we understand your account is deactivated and were asked to complete the video verification.
However as you mentioned, the link for the video verification didn’t work.
Before you go through the above process, we recommend you follow the below steps and start for video verification:
- Try clearing cache/cookies/history in the internet browser being used.
- Completely log out of Amazon, including the buyer’s account, and close the browser.
- Try using a different browser.
If you’re still not able to go through the link, we’d encourage you to utilize the ‘Call me now’ button to have our partner team contact you right away.
Do reach out if you need any further assistance. The forums community and I are here to support you.
Regards,
Amelia.
