Cannot update attributes
I would like to update title, color, style and other common attributes for listings that I have created, I own, and am brand registered for.
Updates to not process despite delete and relist, and attempting to contact seller support. I get this reply from amazon " After a review, we’ve determined that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand."
Please help me understand this. I have even logged into the main account to make updates directly instead of using my secondary user login but this only worked for some items. I have outstanding changes that have not gone through and amazon will keep sending me the same reply.
19 replies
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
do you get the same error message, even if you try to change the attributes individually? Let's say changing only the color, instead of updating title and style as well? Just to see if it is one of the attributes that is causing an issue or all of them.
Best,
Jona
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
I haven't forgotten about you, but I don't have precise information yet.
I have forwarded your issue to the relevant Team and they are looking into it.
Will keep you updated!
Best,
Jona
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
I forwarded your issue again, to get some feedback on it, however, I wasn't provided with a solution yet.
Were you able to make progress on the changes with seller support?
Best,
Jona
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
a new case was opened for you, so our Partner team can work with you on a solution. You have been contacted under the new case ID 9889234442.
Best,
Jona
Jona_Amazon
Hi @Seller_mmqOE4VpTk0XM,
just checked your case again, and you were asked for a list of affected ASINs along with your suggested updates. Could you provide the necessary information, so the relevant Team can continue working on a solution?
Thanks and keep me updated!
Best,
Jona
Seller_mmqOE4VpTk0XM
Thanks, I did reply with some asins that needed updating. Amazon updated them. But upon attempting to update others on my own, I hit the same blocker and have updated them as much. Case is open
Jona_Amazon
Hi @Seller_mmqOE4VpTk0XM,
glad you could update some ASINs with the help of SPS at least.
I haven't got any information about the root cause of your issue yet.
Were the new ASINs updated by SPS in the meantime, too?
Best,
Jona
Seller_mmqOE4VpTk0XM
Yes thank you. I am still getting the errors but will refer back to the case if needed.
