Hello,

I created new seller account on UK Ltd detail in Amazon.co.uk marketplace but next day I received email from Amazon US marketplace that

"Hello, Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting .We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

Then I provided utility bill and company documents and they rejected and sent email to me

"Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

We may not respond to further emails about this issue.

Amazon.com

I'm much worried, I don't know what's I need to do now what's thing Amazon asked to me My utility bill and Company documents are authentic and same to same information whose I put on Amazon during creation. I request you to please guide me what can I do?

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Out of the blue, we received a message saying our account was de-activated as we were "related to another account". We did not recognise this account, but on further checking internally, one of our new employees worked for that brand 6 + years ago, and had used her personal log in to access Amazon for our account, and they must have been linked.

We have provided all evidence requested multiple times that we recognise, but do not own this account, but remain locked at our peak time of the year (65% of annual sales in next 8 weeks). We cannot send in new FBA stock for Christmas, what is in is FBA is marked for return, and we cannot progress after 2 weeks.

Help please urgently, as Amazon is seriously damaging our business with no rea reason. TIA

We are the brand owners and have brand registry however we are unable to update the outdated imagery on our product, despite having uploaded the correct imagery to the product detail page.

Amazon tell us that the ASIN has already been claimed by another representative of the brand and they recommend us to reach out to the winning brand owner for consideration.

We are the only seller of this product. Did anyone else manage to successfully resolve this issue? As per usual, I'm going round in circles with Amazon.