I really think this is something that needs to URGENTLY change on Amazon. I need to let off some steam about it.
I pretty much - *touch wood* - only recieve 5 star seller feedback for all the orders I fulfill. Because I work very hard to be a great seller.
Moving toward FBA, I am now regularly recieving 1 star feedback for poor service, delivery etc etc on AMAZONs part, due to FBA order issues that THEY fulfill.
Fair enough, Amazon strike through the 1 star feedback and state they take responsibility for the order, however any customer clicking my feedback profile is going to see a sea of negative feedbacks. Whether or not they have a strike through, it looks horrible and off putting to say the least.
I would rather buy from someone I clearly saw consistent 5 star feedback, wouldnt you? Well that was the profile I have created through sweat and tears, which Amazon have consistently ruined.
Having worked so hard to get the 5 stars I get, it is a real joke that they dont get showcased, and instead we see all of Amazons failures on full show.
Rather than having a strike through, Amazon should remove negative feedback they are responsible for entirely, and not have us sellers wear the badge of horror and carry the weight of THIER mistakes on our shoulders.
They are responsible for damaging so many brands, and yet keep pushing 'benefits' of sending more and more to FBA.
Rant over.
