We had a back and forth discussion with amazon a few years ago (when it was easier to get problems fixed)

and we asked at what intervals would they expect us to check all the titles and product detail pages of products were were selling

once a year, once a month, once a week, once a day.

and the upshot was constant and we should be checking every asin constantly.

perhaps have a system where when a detail page is changed it sends an auto alert to the sellers?

If your the one who created the listing this is fine as makink alterations is a relatively simple exercise. When someone else has created the listing used the UPC of the product possible put in a different brand to get passed any listing problems then titled the product completly wrong trying to get that changed is like banging your head. It really should not be that difficult some of the ones that we have the picture shows the title of the item but amazon still dont accept that asking for a ll sort of details and suppliers websites which would mean spending at least 1/2hr per product add that to the 200 odd that i would like to amend to a better accurate title and people just dont / should not have that much spare time.

I just want to reaffirm what penniewise5 says here. As a brand owner and manufacturer of the products we sell, we are constantly overidden by Amazon, with SS saying the "cataloguing team" (bot?) or "Amazon Retail" (Vendor Central) deem this incorrect information to be more accurate or suitable for the searching of our items by their customers.

Our latest issue is the wrong categorisation of our products which, over the 5 marketplaces is 100s of errors for which it is largely a complete waste of time to get corrected. Especially as, even if they are corrected, sooner or later the algorithm comes along and wipes out all the corrections and we are back to square one. I cannot make it up, so many of our headphones are incorrectly categorised in these categories: Baby Monitors; Stationery/Drilling; Dome Surveilance Camera; Crayons; Push/Pull Toy; USB Hub; Peddle Vehicle; Party Mask; Vaccum belt.

Even more worrying is the fact Amazon is more and more frequently altering our Brand name from "OTL Technologies" to "OTL", and when we want to make changes SS are telling us we are not the "Brand Owner". When I've asked why they are doing this, they say "their computers may be normalised to a specific value" "For example, 4K Ultra HD, Ultra HD, and UHD may be normalised to 4K on the detail page" so they think it's OK to chop half our trademark off and remove the little control we had as the brand owner.

I had one this morning, was a toys and game physical product - trying to create the asin for it.

approved by the brand

the amazon system tells me that the product is actually a downloadable software product and tells me to provide the other relevant information. (hardware platform, operating system etc)

erm - 3rd party sellers cannot sell non-physical sofware anyway - so why is it letting me go through these steps to create it.

and if added on manually it asks me all the correct "toy" questions/fields but then fails to create it.

I think we have to face different issues; one is the bots that change category, and then you have a set of candles under sports - golf etc. The other issues is sellers who create listings without thinking. My favourite has to be those that copy the text of the wholesaler's product page including things like:

"this wholesale product comes in a cartoon of 24 units",

"check our website for other similar products that your customers will love"

"EAN 52098900938942"

"Thinking of visiting our showroom? Drop us a line and you will get a 10% discount"

"assorted colours and sizes in each cartoon"

"This Purchase is 24 Units "

"RRP £24.99"

We always have to be careful where we list our offers as the risk of having returns is very high if there is misleading information, some customers also try it on at the first occasion. I am expecting a A-Z any minute now as a customer complained that she got only one pack when in the listing there is a photo with three packs. The title and description are ok this time, they clearly state it's ONE pack but still.. I told her to return it if not happy but she wanted a refund and keep the item

Amazon seems to think that we can just pick up the phone and have brands on speed dial. They make absolute nonsense requests of us, expecting that small third party sellers are going to get even a word from someone at a brand that might have the authority and motivation to make any changes.

I recently had a perfectly good Krups coffee machine get removed as Group Seb own the Barcode and Amazon wanted me to get proof that Group Seb and Krups were affiliated with Dolce gusto coffee machines. Aside from the fact that Amazon themselves are selling many krups dolce gusto coffee machines themselves, all with group seb barcodes, I also provided the trademark info that krups is owned by group seb. They still wanted a letter confirming affiliation between the brands.

I then set up a case asking for a letter of affiliation from Amazon, confirming their affiliation with the Tefal Brand, as I know they have one to sell their products directly through Amazon. Of course Amazon would not provide me one. So why would Amazon expect other companies to provide such a letter, when they themselves will not... Sick of this nonsense

What makes it worse is that when they mention the 'brand owner' they often refer to whoever created the listing, when the real brand owner is not on Amazon. In many cases they might not even be on Amazon any longer.

I am allowed to create listings for a few brands with the full authorisation of the manufacturers, yet I cannot make any changes to existing listings of the same brand. The manufacturers/brand owners cannot, because they are not on Amazon and don't do retail.

If you are unable to edit listings already created, then you have the same access as anyone else who simply applied to list the brand. I can list brands and create new ASINs, with no direct relationship to the brand itself. In order to edit listings, you need to be properly registered with the brand registry as having permission to do so. And when Amazon say the brand, they do not mean the person who created the listing. The person who creates the listing is not necessarily a person with additional access, such as permission from the brand to edit them. When you go to your brand registry page, if youre not listed in there as having permissions for that brand, then you do not have access to edit them at will

That's how it should be, I am thinking of two brands I sell, both of them are manufacturers in the UK. although they have a trademark they have not registered the brands on Amazon. I asked them directly, they have not been on Amazon and have never created those listings which were very badly written and inaccurate. I have found other sellers in the forum that mentioned that in many cases the 'brand owner' according to SS, was just another seller who created the listing.

In an ideal world where everythings works correctly yes this would be the situation.

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Title given Annie pattern with zip from the people who created the listing using the correct UPC but using an incorrect brand of Annie.

If you go to the listing you can see the picture of the pattern which has the correct name of the pattern on the picture.

As you have stated we cannot correct this as we are not Annie but nobody is Annie as the pattern should have been listed with the brand name ByAnnies Patterns.

You go through seller support for 20 mins showing them the issue poin them to the original website and they still say they cannot correct the incorrect title. We have about 60 of these patterns listed and could improve 90% of the listings with ease and about 30% where the title is totally incorrect.

Alas Amazon are totally disinterested in this as it cant be solved by a biot and needs some intelligent human interaction.