Hello everyone,
I’m posting here as a last resort after more than five weeks of being locked out of my UK Amazon Seller Central account, with no access, no working support channel, and no resolution in sight.
My account (in good standing, with no violations) was suddenly locked due to a login email issue. I was eventually sent a Persona identity verification link (Case ID: 11060028102), which I completed on 22 April 2025.
Since then:
I’ve received no confirmation that the verification was received
I’m still completely locked out
Amazon continues to sell my inventory, but I can’t access the dashboard
When I try to raise tickets, I’m told my account “cannot be found”
I’ve tried all available contact methods, including support tickets, phone calls, and written letters to UK Amazon executives
I’ve followed every instruction. I’ve been patient and persistent. But it feels like my account has been abandoned in a system black hole.
I’ve now had to take legal action and filed a claim through the UK Small Claims Court.
If anyone from Amazon sees this or if any seller has been through something similar and found a way to get it resolved, I would really appreciate any help or insight. This situation is beyond frustrating and it’s having a huge impact on my business.
Thank you,
[Moderator Edit: removed personal information]
