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Amazon Ignoring My Lost Inventory Case – Need Urgent Help!
Amazon Ignoring My Lost Inventory Case – Need Urgent Help!
I’m facing a serious issue with lost inventory, and Amazon has been unresponsive for weeks.
Total Units Lost: 1,584
Investigation Started: February 9, 2025 (45 days ago)
Case ID: 10792263932
Since February 19, Amazon has been giving me the same automated response that they are "working on my case." Since February 25, they have stopped replying altogether, despite multiple follow-ups.
Whenever I create a new case, they merge it with the old one without providing any update. This delay is causing huge financial losses for my business, and I have no idea what’s happening with my stock.
I kindly request the Amazon team to prioritize my case and provide an update immediately. Sellers should not have to wait indefinitely for their hard-earned inventory or rightful reimbursement. If anyone in the community has faced a similar issue or has any advice on escalating this matter, I would appreciate your insights.
Amazon, please take this case seriously and help resolve it as soon as possible.
Thank you.
5 replies
Seller_ZVAz3d5lZuGid
"I kindly request the Amazon team..... "
This is NOT Amazon team, we are just other sellers and so can not do anything at all with your account.
Seller_f5cnodyVjLD4S
If you are storing goods in the UK you need to upload a GB Vat number, then perhaps Amazon will suddenly "find" your shipment!
Ezra_Amazon
Hello @Seller_lp8iw9cJM64DI,
I've reached out to the partner team about your issue. They've opened Case ID: 10920777402 and will be working with you directly.
Could you let me know if you've heard from them?
Thanks! Ezra
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