Does Royal Mail Large Letter 2nd Class count as valid tracking?
I've been buying Large Letter 1st Class postage through Amazon's 'Buy Shipping' button and I wondered whether Large Letter 2nd Class postage would still count for valid tracking? I've been reading conflicting things online, so just want to make sure as currently my VTR is not looking great - on my first ever order I read some bad advice online and hand-delivered it as the customer was just around the corner from me...
As a separate question, for some reason under VTR it is saying the below, even though I've shipped more than 1 of the same item:
Number of non-exempted shipments: 1
Shipments with valid tracking: 0
Any ideas why this is?
Thank you
30 replies
Seller_hOZNPw7G8FIjl
RM LL 1st and 2nd Class are acceptable. I use 2nd Class LL all the time and my VTR shows N/A because they are not valid tracking methods.
The VTR is a measure of the last 30 days - so could one of your orders be outside that time period hence showing only 1 order?
Seller_mrfbUdT8q1SEO
Yes, it counts. The postman/woamn that actully elivers the large letter is sipposed to scan it to confirm delivery. The trouble is, they do not do this most of the time and so the VTR is negatively effected. We have had this same issue for years now and we have tried to explain to Amazon that - surprisingly enoug - we DO NOT OWN AND CONTROL the Royal Mail and so we can do nothing about this issue - just like you and many others.
Seller_tHDZMh56pq7gX
I used to send almost everything RM 2nd (Parcels and LL). Be prepared for Amazon to invite customers to claim for lost / undelivered packages when using this service.
9 times out of 10, when you get these messages and you check the RM website, they have been scanned as delivered. When you point this out to the customer, most of them do not contact you again.
The problem arises when they haven't been scanned, as you have no proof of delivery and can only really refund them.
I have recently switched to Evri 2 day when convenient (for me), which is a tracked service, I use this for small parcels. It's cheaper than RM and I am finding that I get less INR claims from customers.
When sending LL size, RM is cheaper, but you run the risk of not getting the items scanned on delivery and Amazon encouraging customers to put in a claim.
It's a balance between risk really, I used to use RM 100% as it was convenient for me (walking distance), but with the number of INRs received, I am trialling the Evri tracked service to see if this improves (even though my nearest drop off is 3 miles away).
Good luck (PS never had an issue with my VTR when buying 2nd class through Amazons buy shipping option).
Angie_Amazon
Hello @Seller_bH5My4pQDILrT,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
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Regards,
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Seller_hOZNPw7G8FIjl
By checking the QR code on the RM website I find 2nd class is delivered 2 days after posting, except Fridays which are delivered Mondays. I have set the delivery to 3-5 days in my shipping template yet post the same day up to 2pm and I don't charge for delivery
I expect delivery to stretch a bit in the run up to Christmas but as I have set delivery to 3-5 days on my shipping template I should be OK. The last week or so before Christmas I will send stuff 1st class (at my own expense)
