I am hoping someone here can point me in the right direction because I am completely stuck and Amazon support have not been able to resolve this.

I am trying to close my Seller Central account. My final order was in October so the 90 day eligibility date for closure is 19 January 2026. I am trying to get everything sorted now because I already know that if this is not fixed before that date, the phantom inventory will block the closure and I will be told to wait even longer. I want this resolved in advance so there are no further delays.

I have already run the detailed inventory event report and it shows that only two FNSKUs remain in my account:

• X002CS91VF

• X0020H6TVN

Every single day in the report they appear as one unit in warehouse damaged at EDI4, with no receipts, no removals, no adjustments and no stock movement of any kind. Just the same “one damaged unit” looping daily.

Support have already confirmed to me that no physical stock exists for either FNSKU and that this is a system synchronisation issue, not actual inventory. However, the units continue to show in my inventory and prevent me from closing the account.

I have also created and uploaded a manual removal order template exactly as requested, but unsurprisingly nothing happened because there is no stock to remove.

I have run this account for over two and a half years with no IP issues, no A to Z claims and no performance problems. I have met every requirement on my side but I cannot get these two ghost units cleared.

This is now causing real difficulty because I am having to keep my business open and keep paying for accounting and related costs purely because of a system error.

Has anyone experienced this before or know which team can actually clear phantom damaged units from the system? Any advice on how to get this escalated properly would be hugely appreciated. I just want this resolved before the 90 day date arrives so I am not pushed back even further.

Many thanks