I'm reaching out for advice on how to handle a VAT verification issue with Amazon. They've informed us that our disbursements could be temporarily withheld worldwide due to questions about our VAT establishment in the UK.

Our business is a UK Limited company, VAT registered for over 6 years, and legally compliant with all VAT requirements. However, we use a virtual office address, and Amazon is requesting proof of a physical operating address. They won’t accept any documentation other than a rental agreement or utility bill, which I can't provide since our registered business address is not our physical location (I prefer not to use my home address publicly) I’m sure that I’m not unique in this situation.

After extensive discussions with an account specialist, it seems Amazon will only accept specific documents like a rental agreement or utility bill for verification. Unfortunately, I cannot provide these for my virtual office and I am unable to switch the address to my home at this stage of verification.

Amazon's stance is that if we cannot verify being established in the UK they will demand the ‘unpaid’ VAT from us . This is confusing and seems unfair, given that we've been diligently VAT compliant for over six years and legally required to be VAT registered (Our turnover is above the threshold).

Has anyone successfully navigated this verification process with a virtual office address? Any guidance or suggestions would be greatly appreciated.

Thanks in advance for your help!