Stuck inventory in Germany, did not agree to store there but still being charged storage fees
@Julia_Amazon @Sarah_Amzn @Spencer_Amazon @Ezra_Amazon @Winston_Amazon @JiAlex_Amazon @Sakura_Amazon_ @Simon_Amazon
Any advice please? Re: case 11313518042 18 July
We have only ever used EFN and have never sent or agreed to store inventory outside the UK but somehow we have 6 products stuck in Germany warehouses which we are being charged storage fees for.
Seller support suggested we create a removal order outside of the home store which we did and then realised this advice was useless as cross border returns can't be done and we don't have a European address for the stock to be delivered to.
We deactivated all marketplaces other than our UK store last year.
Seller support agreed to disable the storage for DE but this did not happen.
We want the storage fees to stop and the inventory disposed of but should not have to pay for this.
Thank you for any advice on what to do next.
Stuck inventory in Germany, did not agree to store there but still being charged storage fees
@Julia_Amazon @Sarah_Amzn @Spencer_Amazon @Ezra_Amazon @Winston_Amazon @JiAlex_Amazon @Sakura_Amazon_ @Simon_Amazon
Any advice please? Re: case 11313518042 18 July
We have only ever used EFN and have never sent or agreed to store inventory outside the UK but somehow we have 6 products stuck in Germany warehouses which we are being charged storage fees for.
Seller support suggested we create a removal order outside of the home store which we did and then realised this advice was useless as cross border returns can't be done and we don't have a European address for the stock to be delivered to.
We deactivated all marketplaces other than our UK store last year.
Seller support agreed to disable the storage for DE but this did not happen.
We want the storage fees to stop and the inventory disposed of but should not have to pay for this.
Thank you for any advice on what to do next.
3 replies
Bryce_Amazon
Greetings @Seller_KarCKnzWK1ZKn,
Thanks for raising in this issue here in the forums. I wanted to check in with you to see if you're still experiencing this issue? In order to escalate I may need you to create a new case with Seller Support, but I wanted to see if it was still persist first. Thank you.
- Bryce
