ODR Yet again affected despite using buy shipping! Appeal Denied - Why?
Hi, please can a mod help me with the following orders?
203-3339726-4165933
205-6377952-1399558
202-5546594-0647517
202-3007389-4356364
These customers where granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.
@Julia_Amzn @Simon_Amazon @Maja_Amazon
5 replies
Seller_hOZNPw7G8FIjl
Go back to Seller Support and quote the Buy Shipping terms as they apply to A-Z claims, thus:
"A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."
Keep on at SS till someone with understands
Seller_ejiFQ2ymaOUmR
A week and zero reply from mods? @Spencer_Amazon
Ezra_Amazon
Hi @Seller_ejiFQ2ymaOUmR,
I've contacted the partner team about these claims. After reviewing the evidence, they've decided to remove the ODR impact for this order. The changes should be reflected in your account within 48-72 hours.
Could you please check and confirm if the changes were correctly applied after this time?
Thanks!
Ezra
