How long must I wait for a buyer to return an item
Hi
A buyer purchased a game and after 3 days opened a return request stating "Performance or quality not adequate " with no further comments. I approved the return immediately, but that was 56 days ago. How long do they have to return the game? Surely there must a time time limit?
I also have a second long outstanding return. In this case the return request was the same day the game was dispatched with the request stating “No longer needed” Once again I approved with a note that when they received the game they must return it first for a full refund. That was 38 days ago. Once again there must be a time limit as surely they can’t request a return then play the game for more than a month until they complete it then return it whenever they want.
In both cases buyers have not responded to me when notifying them that the game has still not been returned.
8 replies
Seller_BgKbtb0cerTCs
Usually according to Amazon policy it is 30 days from authorization of the return. You can in your return policy state lets say 15 days but you must have it clearly stated where the customer and Amazon can see it. It is still a toss up as an A-Z will honor the 30 days over yours most of the time.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products from the
Amazon sites to Amazon within 30 days of receipt of the products if the products are complete and are
in an unused and undamaged condition. To return an item please visit our Returns Support Centre.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your
right of cancellation as described above.
Please note that you must return each item in the same condition in which you received it. This means
that new items must be returned new, unused and complete. Used items must not have any additional
signs of use or damage.
The same exclusions apply to our Returns Guarantee as for the right if withdrawal. The following
products thus cannot be returned under the Returns Guarantee (unless defective):
Products which are not suitable for return due to health protection or hygienic reasons if unsealed
by you after delivery, or which are, after delivery, inseparably mixed with other items;
Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
Goods made to your specifications or clearly personalized, especially personalized Amazon
Handmade items;
Goods which may deteriorate or expire rapidly;
A service, if the supplier has fully performed it and you accepted when you placed your order that
the supplier could start to deliver it, and that you could not cancel it once delivery had started;
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Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a
tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the
supplier could start to deliver it, and that you could not cancel it once delivery had started
Newspapers, journals or magazines with the exception of subscription contracts;
Alcoholic beverages whose actual value is dependent on fluctuations in the market which the
supplier cannot control
Seller_EJIX7rqDNQJi2
Normally, Amazon will still require you to refund once a return arrives back, even if it’s past the initial 30 days return period, especially if the buyer shipped using a tracked service.
But you don’t need to refund the original shipping cost and can withold a restocking fee.
Here is a link to the Amazon Marketplace Returns Policy (which applies to sellers):
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819160
”Where you’re cancelling your purchase between 14 and 30 days after delivery and there’s been no error on the Seller’s part, the Seller is only required to refund the cost of the item.”
”Sellers may issue full or partial refunds for an order as described on this page. Sellers can’t charge a restocking fee during the initial returns period or if a product is returned because it’s faulty.”
Seller_r7SzViEUCuDPM
The Consumer Contract Regulations say that a buyer should return the goods to you within 14 days of cancellation.
What that means in Amazonland god only knows as I’ve never seen it written into their buyers terms.
