UK Seller – Bank Account Verification Stuck for Nearly 5 Weeks / Disbursements Blocked

I’m a UK seller and have been trying to get my business bank account verified since 21st July!. It has now been nearly 5 weeks, and I’m still no closer to getting this resolved.

I have submitted and re-uploaded our company bank account documentation multiple times. The documentation meets Amazon’s stated requirements, and I have been given no indication that there is actually anything wrong with the bank account or the information provided.

After repeatedly contacting Seller Support, I have now been told there is an ongoing technical issue preventing the verification team from being able to view/process the bank document, despite it having been uploaded successfully multiple times.

Meanwhile, our disbursements remain completely blocked.

Has anyone else experienced this issue, particularly where a technical problem on Amazon’s side has prevented bank verification from progressing? If so, how did you manage to get it escalated or resolved?

We are a small business, and having our Amazon funds withheld for nearly five weeks is now causing extremely serious cash-flow issues. I feel like I’m stuck in a loop with Seller Support, with no clear route to reach the team capable of actually fixing the underlying issue.

Any advice, escalation routes, or help from an Amazon moderator would be hugely appreciated.

Thanks!