Impossible Verification Loop
Our business, which had been operating successfully for eight years, was blocked because of address verification. The address had already been verified before, and we submitted over 100 documents. We honestly do not understand what exactly is wrong — maybe even some comma or formatting issue. This feels surreal, because how can they cause such enormous damage over something so minor?
They are playing god with us sellers. We did absolutely everything possible to prove that the address matches. Moreover, this property actually belongs to us — it is our own house. Nevertheless, the account has now been blocked for a month and a half, causing massive financial damage, and at this point it seems it may never be reinstated.
We strongly believe this is a bad faith practice by a monopolistic company. If you have lawyers experienced with cases like this, please send us their contact information. Thank you.
Impossible Verification Loop
Our business, which had been operating successfully for eight years, was blocked because of address verification. The address had already been verified before, and we submitted over 100 documents. We honestly do not understand what exactly is wrong — maybe even some comma or formatting issue. This feels surreal, because how can they cause such enormous damage over something so minor?
They are playing god with us sellers. We did absolutely everything possible to prove that the address matches. Moreover, this property actually belongs to us — it is our own house. Nevertheless, the account has now been blocked for a month and a half, causing massive financial damage, and at this point it seems it may never be reinstated.
We strongly believe this is a bad faith practice by a monopolistic company. If you have lawyers experienced with cases like this, please send us their contact information. Thank you.
1 reply
Seller_76AUwmqvSyRIM
Sorry to hear of your issues.
I can only think that it's because your business registered address for VAT is "HM REVENUE AND CUSTOMS, RUBY HOUSE, 8 RUBY PLACE, ABERDEEN, AB10 1ZP".
I understand why you have that address but as your business address registered on Amazon is "145 JEFFERSON AVE APT 432, MIAMI BEACH, FL, 33139-7086, US", there is a conflict.
You are dealing with AI bots and it's probably unlikely that a human has even reviewed any of your 100 documents at any time, let alone taken any decisions.
I don't have a solution but surely you are not the only non-UK company to be in a similar situation as you? Someone is that position may be able to advise further.
