Account KYC Verification/Validation
Hi! I just recently signed up for a professional account under a UK Ltd Company. My account has been in KYC verification since the 15th Of April. Initially I received an email saying the process would take 5 working days. Then when I went into my identity verification section it said it could take anywhere from 24 hours to 10 working days.
I waited out the defined time then started to reach out to seller support and emailed on seller-verification-enquiry@amazon.co.uk and also on managingdirector@amazon.co.uk as per the advice of the seller support staff.
I have been able to find out that there is a time stamp of the 22nd April on my case where there’s a note by the verification team which says that my verification is in the last stages, that no further information is needed and this is the last part of the process just to check no mistakes were made along the process.
Can anyone guide me what can I do to get my account activated? My listings are inactivated. I cannot even order any shipments as I have no idea when my account will be validated/verified.
Regards
5 replies
Seller_7VbclcPFFRTnc
Verification is currently taking 3-4 months
Keep an eye on your account just in case they request more info
Seller_ejwc84JNL5Uk6
Its taking up to 3-4 months currently for FULL validation. There is no way to expedite it as there is a queue of thousands, however chasing them as you have done will be sending you backwards in the queue.
Seller_ReYaUHSOmxDxf
So basically after constantly reaching out to support and emailing seller-verification-enquiry@amazon.co.uk, the case started moving. They sent me an email requesting some further KYC information, which I provided. After that they asked for proof of addresses again for the company and the person of significant control and now the case seems to be stuck again in the verification phase after I provided them the required proofs. This seems to be an endless loop. Support staff and verification had confirmed multiple times before the restarting of the process that my verification is in final review, that no further information is required and it is a final check before approval to see no mistakes were made along the way.
What can I do? Can anyone please shed some insight of a similar experience.
