Refunded orders no way to contact customers about this

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Seller_QngOguTpBSoOo

Refunded orders no way to contact customers about this

we are getting a flurry of refunds for orders which we have had no prior messages from customers with an issue

just a refund issued no questions

we then also have no way to contact the customer about this issue

anyway to get round this or see reasons for the refunds?

some are "damaged" on delivery - when there is no issue with the items once received

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