Just reaching out here, since our last post on Seller Forums we've been getting hit with compliance requests and IP infrindgement reports out of the blue. We own all the trademarks as such.
We're now in negative balance on amazon from all of the fraudulent returns, damaged stock ect. It seems like we may as well get off the platform. We've lost tens of thousands of pounds in lost stock and other issues?
Our company isn't strangers to small claims and high court proceedings (value over 10k, fast track) ect. I just wanted to get some feedback on what action amazon has taken once receiving letters to resolve issues, which I assume they will ignore, and then the letter before claim issued.
To note, we sent Amazon's UK and Germany office recorded letters trying to reach out to resolve constant seller support and system errors which were impossible for us to resolve without someone looking into them. We even had a private call with a inventory team specialist who could see errors but had no ability to escalate our issues.
He suggested paying for Strategic Account Services, which we applied for and did not hear anything back in over two months.
