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Assistance Needed: Account Closure and Frozen Funds Despite Eligibility Confirmation
Hi,
We recently had our account closed and subsequently participated in a video interview to address the issue. Following the interview, we received an email stating that our disbursements are eligible for release. However, we have since discovered that our funds are still frozen, and we have not been able to access them.
Could someone please assist us in resolving this issue or provide any insight into why our funds remain frozen despite the confirmation email?
Thank you for your support!
Best regards,
2 replies
Seller_eiIZlf7cqGc3O
Hello,
I am seeking clarification regarding a recent determination that our account has been associated with deceptive, fraudulent, or illegal activity. We take such allegations seriously and would like to understand the specifics so that we can provide any necessary documentation to demonstrate our compliance.
Additionally, I would appreciate assistance regarding a VAT bill paid on 05/12/2024. We believe we may have been double charged, as we have already settled this amount. Confirmation that this payment has been remitted to HMRC is essential for us to contact them regarding a potential credit for the overpayment.
Thank you for your help!
Winston_Amazon
Hey there,
Any updates on this? Were you able to resolve this issue?
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