DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Seller_6t0SNWvLHZjva
Hi Sakura,
I re-emailed my request, this time ensuring I sent it from my linked email address yesterday. It would give me peace of mind if you could confirm it's been received and dealt with?
Regards
Andy
Sakura_Amazon_
@Seller_6t0SNWvLHZjva,
I checked and your email was correctly delivered on July 4, 2024.
As I was informed by the Team, it can take up to 6 days to review your email.
Please keep me updated if you get an answer.
Regards,
Sakura
Seller_6t0SNWvLHZjva
Thank you Sakura - appreciated
Seller_6t0SNWvLHZjva
Thank you again Sakura. They got in touch this afternoon and agreed to the extension. Massive weight off my mind.
Andy
Seller_mIEbvKZfYr8Lz
Hi Sakura,
Sorry to jump in on this, but we had the same thing happen. I'd be very grateful if you could confirm my email has gone through correctly as well?
Kind regards,
David
Sakura_Amazon_
@Seller_mIEbvKZfYr8Lz,
I see that your email was delivered to the correct Team on July 4, 2024.
Please note that the review can take up to 6 days.
Regards,
Sakura
Sakura_Amazon_
@Seller_6t0SNWvLHZjva,
I am happy to hear this ! ✨
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
