Sales Rank and browse node disappearing
Past few days our ASINs are losing Sales Rank (many of thrm are our good sellers) and browse node resulting in listings not showing on Amazon marketplace (and being completely unsearchable). Over 60 ASINs now and they raise each hour. All of them are Active in Seller Central, not Search Suppressed and show as buyable when opened from the DIRECT web link. They are also not searable in search tab in our Amazon Store even though they are present in product list widget. Anyone else observed the same issue?
88 replies
Seller_AuI2JELCjvnsM
Same thing is happening to us. Our top listings are disappearing from search and not showing up as Ads too. No warnings showing up in search suppressed or performance tabs. What could this be? please help.
Seller_ZjZ4slOF0jHpk
Ditto, in a way. Some disappearing from the top rankings and sales rank info nowhere to be seen on the listing, but they’re still showing up in search results. More worrying, the offer of buy 2 get 10% off is also gone. The node is correct. Everything else seems ok.
Seller_ZjZ4slOF0jHpk
Bump. Anyone else seeing the same - top ranking listings losing their ranking, completely? In my case, they still show up in searches. Other sellers seem not to be so lucky. And is this just in Handmade, or other sections too?
As said, no warnings, nodes correct, no suppressions, etc.
If anyone has reached someone who actually understands at SS, let us know what they said. Ta.
When checked with the tool -
Seller_ANpkhFl1uuWCA
I’ve had exactly the same issue here with 24 of my handmade listings.
Mine are still searchable and selling well, but very concerning losing the sales rankings.
I’m going to be reaching out to Seller Support soon, my previous experience of dealing with Seller Support for handmade listings has been pretty good in the past, fingers crossed they’ll find a solution and we can all get our listings back to normal.
I closed on Wednesday and spotted yesterday when I re-opened that my sales rankings had disappeared, but listings have continued to sell well throughout yesterday and today, since re-opening.
Seller_ZjZ4slOF0jHpk
PS. Is there a way to see your inventory by sales rank? I couldn’t find any reports or ways to see and sort by rank. Is there an external site that pulls out that data?
Seller_AuI2JELCjvnsM
We have some listings with only sales rank disappearing and some with both disappearing in search and rank. No warnings or emails from Amazon yet.
Seller_HWiQncjXuZFTC
We had a confirmation yesterday that our listings don’t have browse nodes hence they are not searchable and don’t have sales ranks - they offer to add the browse nodes on their end after providing them with correct category path. After that the case was forwarded to different department and got closed twice with irrelevant response not resolving the issue. Case reopened.
Seller_HWiQncjXuZFTC
No luck for us - after SEVERAL bounce backs of messages we were not understood with the issue we have (after THOROUGH explanation of the problem) and got a large lot of irrelevant responses. Complete waste of time.
Seller_ZjZ4slOF0jHpk
For what it’s worth, I’ve just submitted a case. Not holding out much hope. I’ll let you know what happens.
Seller_ANpkhFl1uuWCA
I’m just raising a case here too.
I’ve also just noticed that after checking all my handmade listings on Saturday, even more listings, today have lost sales ranking figures too, however they are still searchable and selling.
I’ll report back when they respond.
