Unshipped order not showing in my sellers account
I received email notification of an order from Amazon 2 days ago, but nothing is showing in my sellers account under manage orders. I have repeatedly emailed the Amazon support, but they keep sending me links to my sellers account that doesn’t show the order. Any sugeestions anyone? Is this a technical fault with Amazon’s software, or is it something I can fix at my end?
3 replies
Seller_f5cnodyVjLD4S
Hi
Try checking you have the correct date range and all marketplaces showing on your filters.
If an FBA order you need to click top right on View FBA orders to see the correct page.
Good luck
Seller_EJIX7rqDNQJi2
It could be a phishing attempt as well, what was the sender? Or could you post a screenshot?
All unshipped orders should be displayed on this link:
https://sellercentral.amazon.co.uk/orders-v3/ref=xx_myo_dnav_xx?date-range=last-365
If the order was pending for a longer time, it would be a good idea to set the time range to a longer period, such as 7days or 30days.
Seller_oucGS8OPtp8q8
Thanks. Not an FBA order. Order not showing on this link. The original notification + correspondence is apparently from Amazon in usual way, and they say they can see the order at their end. Will try adjusting filters as suggested thanks
