Amazon account Deactivated on 5th Nov 2025 with statement " We are reviewing your business establishment for verifcation purpose"
Hello Everyone,
I am posting here because I am completely stuck and don’t know where else to turn.
I have been selling on Amazon UK since October 2023. My account was initially deactivated in May 2025 due to incomplete KYC verification. After multiple submissions, Amazon finally verified all of my documents and reactivated my account on 5th August 2025.
However, on 5th November 2025, my account was deactivated again with the message:
“We are reviewing your business establishment for verification purposes.”
Since then, I have sent multiple emails to:
seller-verification-review@amazon.co.uk
seller-verification-enquiry@amazon.co.uk
apuk-seller-verification-enquiry@amazon.co.uk
Every time, I receive the same automated response saying that my account is still under review.
As of today, more than 21 days have passed with no additional communication, no document request, and no clear timeline. My account currently holds approximately £44,000, and because of this deactivation, my entire business has come to a complete stop. The most frustrating part is that I still don’t know what action is required from my side.
Can anyone please advise:
An alternative Amazon contact or email that actually responds,
A department or escalation channel I can use,
Or any successful experience dealing with a similar situation?
I am not asking for special treatment, just a clear response, guidance, and a realistic deadline. This situation is becoming financially and mentally overwhelming.
Thank you in advance for any help or advice.
Amazon account Deactivated on 5th Nov 2025 with statement " We are reviewing your business establishment for verifcation purpose"
Hello Everyone,
I am posting here because I am completely stuck and don’t know where else to turn.
I have been selling on Amazon UK since October 2023. My account was initially deactivated in May 2025 due to incomplete KYC verification. After multiple submissions, Amazon finally verified all of my documents and reactivated my account on 5th August 2025.
However, on 5th November 2025, my account was deactivated again with the message:
“We are reviewing your business establishment for verification purposes.”
Since then, I have sent multiple emails to:
seller-verification-review@amazon.co.uk
seller-verification-enquiry@amazon.co.uk
apuk-seller-verification-enquiry@amazon.co.uk
Every time, I receive the same automated response saying that my account is still under review.
As of today, more than 21 days have passed with no additional communication, no document request, and no clear timeline. My account currently holds approximately £44,000, and because of this deactivation, my entire business has come to a complete stop. The most frustrating part is that I still don’t know what action is required from my side.
Can anyone please advise:
An alternative Amazon contact or email that actually responds,
A department or escalation channel I can use,
Or any successful experience dealing with a similar situation?
I am not asking for special treatment, just a clear response, guidance, and a realistic deadline. This situation is becoming financially and mentally overwhelming.
Thank you in advance for any help or advice.
0 replies
Seller_eBKsUh7raTKlu
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Seller_ZVAz3d5lZuGid
“We are reviewing your business establishment for verification purposes.”
This sounds as though it may be something to do with VAT verification. Where are you based/live ? - I assume probably not in UK ? Are you VAT registered ? I see you are a Ltd company - are you registered with Companies House as Ltd ? Other questions could be asked, but that is enough for now ! Account reviews can take quite a time.
Jonathan_Amazon
Hello @Akhun_LTD_556,
This is Jonathan from Amazon and I want to provide you with some guidance based on your post.
"I have been selling on Amazon UK since October 2023... on 5th November 2025, my account was deactivated again with the message: 'We are reviewing your business establishment for verification purposes.'"
I understand how concerning this situation must be for you, especially with your business operations on hold and funds in your account. Based on my observations from your post, I want to provide you with a sense of direction moving forward.
When you see the message "We are reviewing your business establishment for verification purposes," it indicates that your account information is currently under review. These reviews can occur periodically or when certain account changes are detected, even after you've previously completed verification successfully.
Here's where to check for updates:
The best place to monitor your account status is within your Seller Central account. Check your Performance Notifications (Performance → Performance Notifications) regularly for any communications regarding your verification. Also review your Identity Information Dashboard (Settings → Account Info → Identity Information) to see if any additional information or documents are requested.
Important to know:
Reviews can take time depending on the complexity of the situation. You should not submit additional documents unless specifically requested through your Seller Central account. The team handling your review will communicate next steps through Performance Notifications when their review is complete.
A few clarifying questions that might help:
Have you checked your Performance Notifications recently for any updates? When you log into your Identity Information dashboard, does it show any action required? Have there been any recent changes to your business information, such as address, bank details, or business structure since your account was reactivated in August?
Regarding the email addresses you mentioned, responses are typically provided through your Seller Central account rather than direct email replies, so continue monitoring your account daily for any updates or requests.
I know the waiting is difficult, especially with funds on hold.
Regards,
Jonathan.
Seller_RlZVPg3d6ZUGP
Are you VAT registered or are Amazon collecting your VAT for you as a non resident?
