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Help Needed Account diactivated wrongly section 3 violation
Hi
I could do with some urgent help, as I really have no Idea what to do, as it's impossible to speak to anyone from Amazon. I had my account deactivated under section 3 for multiple account violations.
However, I do not and have never had more than 1 Amazon seller account. The name on the account is my old seller name, which I changed around about 18 months ago along with most of my email address. Both of these account are fundamentally the same account, unless someone has opened up another account with that name, which I find very hard to believe. I've experienced a couple of bugs of late and this seems to be another one in the list.
Anyway, as I don't have any ability to speak to anyone from Amazon and going through the account reactivation steps may do more harm than good, I'm have no idea what steps to take.
14 replies
Seller_hOZNPw7G8FIjl
So you do have 2 accounts? Hence your being deactivated. You have to follow the process for reactivation
Seller_zyZth6nzHF4uq
To further clarify
When I say "Both of these account are fundamentally the same account" I mean the email address and profile have been associated with the same account. Not that these are different accounts. Moreover I changed the market name and email in the settings options.
The problem seems to be linked with the recent restricted account notifications for verifying my identity on Amazon US account dated 27/05/2024 "To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here."
The first cancellation notice came with Amazon Japan at 23:02 31/05/2024 which says "You have another account, H********t-Books, that has violated one of our policies. Therefore, you will not be able to sell on Amazon Japan using your H********t-Books seller account."
followed by the UK notification at 23:02 31/05/2024 "You have a separate account H********t-Books which was enforced for violating one of our policies. As a result, you may no longer use the C****e+A*****e+B****s Selling account to sell on Amazon UK."
And then followed by Amazon Australia at 23:03 31/05/2024 "You have a separate account H********t-Books which was enforced for violating one of our policies. As a result, you may no longer use the H********t-Books Selling account to sell on Amazon Australia."
To further clarify I do not hold multiple accounts. I have held one and only one account for the past 3 years. I only sell on the UK Market Place. I changed my profile and emails on the European and UK market places about 18 months ago through my settings.
The problem seems to be related to the Amazon.com identity confirmation and I'm assuming that all my global account have been deactivated as a result of the Amazon US identity notification.
This has been noted by other users here: Amazon Forum 2 and Amazon Forum 1 and Amazon Forum 3
Seller_76AUwmqvSyRIM
I appreciate that you are frustrated, rightly so. However, please be kind to other sellers who are trying to help you, even if no help is received. None of us have the full picture of your issue, only Amazon do, so some questions to clarify are required.
The sellers trying to help have taken time from their busy lives to try and help so the least you can do is to accept it graciously and hope that someone may hit the jackpot for you.
At least you said "Sorry but..." :)
Seller_rMl5YA3AZSVeQ
Why did you change the email address?
My guess is that you have to reinstate the account with your old email address.
Do you have any idea where the AUS and JP accounts came from?
And the US account? It seems you tried to open an account in the US...
Seller_rMl5YA3AZSVeQ
You have got yourself into a mess that even you are not able to explain so that we, who are trying to help you, can help you.
You are precise in one thing: this will never be resolved.
Abella_AMZ
Hello @Seller_zyZth6nzHF4uq,
This is Abella from Amazon to assist you.
Thank you @Seller_hOZNPw7G8FIjl, @Seller_76AUwmqvSyRIM, @Seller_rMl5YA3AZSVeQ, really appreciate your efforts.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
The first cancellation notice came with Amazon Japan at 23:02 31/05/2024 which says "You have another account, H********t-Books, that has violated one of our policies. Therefore, you will not be able to sell on Amazon Japan using your H********t-Books seller account."
followed by the UK notification at 23:02 31/05/2024 "You have a separate account H********t-Books which was enforced for violating one of our policies. As a result, you may no longer use the C****e+A*****e+B****s Selling account to sell on Amazon UK."
And then followed by Amazon Australia at 23:03 31/05/2024 "You have a separate account H********t-Books which was enforced for violating one of our policies. As a result, you may no longer use the H********t-Books Selling account to sell on Amazon Australia."
It seems that you have registered for a global account. Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification and attempt to reactivate the Primary account.
You can alternatively create a case to contact Account health team for further assistance by following the below steps:
1. Click on "Help".
2. Navigate to "Your account has been suspended".
3. Select "Account Health".
4. Choose "Reactivate your account".
5. Click on "Get help with my appeal from Account Health Support".
6. Select the specific issue you are encountering.
Further, If you have more questions about our Multiple Account Policy.
If you need any further assistance, you can post here so that we can help you.
Regards,
Abella.
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