Amazon refund buyer A-Z claim item marked as deliveried but buyer not received

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Seller_5kLjyrK3Omaix

Amazon refund buyer A-Z claim item marked as deliveried but buyer not received

Three item were sent to buyer in one parcel by royal mail sign for service which was bought from Amazon buy shipping service. The item was signed and deliveried according to the tracking information. Buyer emailed and said that she did not receive it. I contacted royal mail, they confirmed the parcel was deliveried to the right address and the GPS showed that the parcel was deliveried in the right address. Buyer made a A-Z claim and Amazon refund the buyer from my seller account. Is anyone can help this case ? Order ID :203-7933323-3622702

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Seller_ZVAz3d5lZuGid

Send the customer the details of the delivery, including proof of signature, GPS etc. However, was it one order for 3 items, or did they order 3 items separately ? - If ordered separately, then they probably should have been sent separately, and the customer is maybe making the claim for separate parcels ?

Sounds like they could be someone who knows how to play the system.

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