Account deactivated and suspended
hello everyone, i recently opened a seller account on amazon and after a couple of days into verification it got suspended under section 3. now amazon is asking for a .business lisense if applicable and a utility bill dated in last 90days. now when i was registering my amazon account i provided wise statement for proof of address. and i have a active limited company registered in the uk. why has this happened and what utility bill are they asking?
63 replies
Maja_Amazon
Hi Logik_Enterprise! I am transferring your thread to UK Account Health Category for better assistance.
Maja
Seller_NoMNQDGnEW5Bx
Wise isn’t currently accepted for new UK amazon accounts. Is it asking for a personal utility bill or a business one?
Seller_NoMNQDGnEW5Bx
So you need a utility bill to your pakistan address with all the details matching exactly. And you need to get a new bank account that isnt Wise.
Are you planning to do FBA? If so, have you registered for VAT yet?
Seller_yk3kzHpjMMa4B
Hello @Logik_Enterprise ,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Verification Process".
Thank you @The_Little_Shop and @Sequin for your inputs.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
As per the notification the team is requesting you to submit supporting documents for verification process. The name and address on the document must match the information entered in Seller Central.
NOTE: The documents must be legible, authentic, and unaltered and contain the required information and the files are in .pdf, .png, or .gif format.
Team is requesting you to submit one of the utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Ash_AMZ
Hello @Logik_Enterprise ,
This is Ash from Amazon and would assist with your questions.
The documents you submit must display the same information like name, address etc that matches info you use to register to sell on Amazon.
Also, the documents must be legible, authentic, and unaltered and contain the required information.
Regards,
Ash.
Seller_TFwHaxwICG6n1
@The_Little_Shop can i upload my utitlity bill and add my passport scans in the same pdf file and upload that? for more authentication
Seller_I7ao7s6rqKzp1
I provided each and every Documents to Amazon team but they are replying me “We are unable to verify documents” My documents are 100% accurate and genuine.
Please tell the performance team , i think there is technical issue in performance team
Seller_LFKERFA4Bh0rH
Hello @Logik_Enterprise
Thank you for writing to us. This is Jennie from Amazon.
With all the information provided above, It looks like your account got deactivated and you have received the performance notification that asks you to verify your identity.
I would request you to please click on the “appeal” button reflecting on your “Account Health Dashboard” that will be under the performance tab on your seller central.
Once you click on the appeal button, you can then submit all the required documents in order to verify your identity.
Be advised that the full name and country of residence must be visible on the document provided. You may cover any additional address details.
Please go to “account info” and then click on “identity information” to view the address that you have entered.
May I please know, how many times have you faced this issue ?
While submitting the document please ensure that you the document should :
• be scanned images, or a photo taken from your mobile device’s camera (no screenshots) display the full document (and front and back, if applicable).
• Document should display the same information that matches information reflecting on your seller central.
• documents should be clear and not blurry.
• It should be in one of the following languages: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish and Turkish. If it is not in one of these languages, provide a copy of your passport and a notarized translation of your document in one of these languages.
• Document must be issued within the last 90 days.
• Document should be in one of these formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf.
• It should be less than 10MB in size
Please feel free to can view the Amazon Services Europe Business Solutions Agreement for more information on requirements :https://sellercentral.amazon.co.uk/gp/help/201190440
Hope this helps!
Regards,
Jennie.
Seller_iDiUaLCsDRE0K
Hi @Logik_Enterprise,
This is Pia from Amazon to help you with your concerns.
Thank you for providing insight into your current account status.
My goal is to give you further guidance on the next steps. It looks like you have verification issues on your selling account.
Kindly note the documents requested by the performance team are following the requirements mentioned below:
-
Kindly confirm you have a valid credit card.
-
Please provide the following documents:
• A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
-
Make sure the above files are in .pdf, .png, or .gif format.
If any of the bills are available in your family member’s name, kindly provide a relationship proof like a govt. issued ID with address.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted, because it has already been rejected previously.
In these cases, there are different bills that you can submit, such as:
Piped gas
Natural gas
Electricity
Mobile phone
Fixed-line phone Internet service.
You can also raise a case by clicking here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Pia
